Solution Owner

Who We Are:

Digital Mass is a Salesforce consulting firm focused on Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud and Pardot. Our lean approach to software delivery allows us to deliver working code quickly. Our success stories are with Fortune 500 companies that turn to us to solve their critical business challenges. These enterprise companies choose us to help them discover the most critical and productive areas to focus on in their Salesforce implementation. Our service offerings include but are not limited to, platform enhancements, custom code integrations, implementations, and transitions from Classic to Lightning that produce results to accelerate growth.

Who were looking for:

As a Senior Solution Owner at Digital Mass, we are looking for someone who will play a key role in helping our clients maximize their Salesforce investment. You’ll help manage our client relationships and be responsible for delivering creative, scalable, and maintainable solutions. You will collaborate with Salesforce developers to define sprint scope and the technical direction for projects.

• VTM (Vision, Technology, and Management)

• VISION
• Bridge the gap between the business and tech worlds by working with clients to understand their Salesforce needs and translate that vision into functional requirements
• Translate client business needs proposals and project estimates
• Identify opportunities where Digital Mass can provide more value for the client
• Identify risks and potential roadblocks that will halt or slow the work and coordinate solutions

• TECHNOLOGY
• Ensure the accurate delivery of Salesforce solutions to our clients 
• Complete declarative-based stories (e.g. permissions, workflows, fields, etc.)

• MANAGEMENT
• Act as a client advocate by seeking solutions that drive business value and growth
• Communicate project status updates internally and externally to client stakeholders
• Create user stories and run LeanSF (agile) process meetings
• Manage project resource allocations and optimize assignments based on project needs

• Bachelor's degree (tech-related field preferred)
• 3+ Years of experience in a project management or consulting role
• 3+ years of experience building, using, or developing in Salesforce
• Ability to drive engagements to ensure success
• Experience helping shape and win sales opportunities
• Experience translating technical concepts to non-technical and executive audiences
• Excellent communication skills and the ability to command a room
• Desire to work with Salesforce in a high-energy, rapidly-paced environment 
• Ability to work both independently and collaborate well with others as a team player

• You are familiar with the extreme ownership mindset
• You know and can use tactical empathy
• You have your own solution management playbook and can raise our game
• You are Salesforce certified

Benefits & Perks:

Digital Mass proudly offers our employees and their families a robust benefits package. This includes generous PTO (eligible to accrue a standard 120 hours in the first year), nine paid holidays, parental leave, 401(k) with a match and no waiting period, and a range of choices for fully comprehensive health, dental, and vision coverage. All employees are eligible for referral and rewards programs, growth training and continuing education, and performance bonus opportunities to encourage our people to be the best versions of themselves in and out of work! Additional perks include a monthly parking stipend, mentorships, company-sponsored events, and complimentary snacks and beverages in office. Our company operates in-office five days per week in our beautifully renovated and historic North Loop office. We believe that our best work is done through onsite collaboration and connection with our colleagues.