Performance Alignment Analyst

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring a Senior Process Analyst to manage and maintain our corporate ISO certifications (ISO 9001, ISO 20000, ISO 27001) and CMMI ML3 certifications. The ideal candidate will write, maintain, and improve enterprise process documentation and improvement efforts while driving internal projects toward achieving CMMI high maturity levels (CMMI 4/5). A key focus of this role is to ensure that processes are streamlined and effective, with the goal of making the processes work for the organization, rather than burdening it with unnecessary complexity.

Responsibilities:

• Change Control Stewardship and Consultation: Lead the intake, evaluation, and facilitation of change requests for strategic projects and programs; ensure documentation, review cycles, and governance standards are upheld and coordinated across the firm.
• Program Integration: This function serves as a consistent point of coordination and support, helping stakeholders navigate Kentro and other corporate governing policy, documentation, and impact assessments with clarity and confidence. It aligns program deliverables with enterprise frameworks and strategic goals and serves as the interface between program managers, quality leads, existing governance boards, and the executive committee.
• Performance Reporting: Track, analyze, and report on process performance metrics, ensuring improvements are quantified and contribute to overall business efficiency. Work with the Sr. Quality Manager to implement and manage streamlined metrics collection and dashboard use within the Program Alignment Office. Provide executive-ready summaries of alignment status, process improvements, and certification metrics; contribute to annual audit readiness and enterprise reviews.
• Collaboration and Change Enablement: Partner closely with process and system owners, program teams, and corporate service organizations to identify, prioritize, and guide formal change requests through the firm’s governance process. Serve as a trusted advisor and embedded facilitator throughout the change lifecycle, supporting teams from concept through implementation, ensuring proposed changes align with strategic objectives, regulatory standards, and enterprise architecture and objectives.
• Process Governance: Collaborate with corporate service leads (HR, IT, Finance, Technical Services, etc.) to maintain and improve enterprise-wide business processes, promoting consistency, scalability, and quality.
• Certification Enablement: Partner with the Sr. Quality Manager to ensure compliance with external certifications and internal quality standards, maintain readiness artifacts, track audit actions, and support remediation.

Location: This position will be performed primarily in a remote working environment, but candidates will be required to attend as needed meetings located in Tysons Corner, VA.

• 7+ years of experience in program or portfolio management, enterprise governance, or process improvement and change control roles.
• Working knowledge of change control frameworks, PMO operations, and quality standards (CMMI, ISO 9001, CMMC).
• Exceptional stakeholder engagement, communication, and consultation skills.
• Experience in regulated, security-conscious environments (DoD and Federal Civilian)

Preferred:

• PMP, PMI-ACP, ITIL, and Agile certifications.
• Experience with digital workflow tools (e.g., ServiceNow, Jira, or similar) for managing change control.
• Experience using/building visualizations for program and corporate leadership.
• Familiarity with cybersecurity or mission-critical system development lifecycles.

• Certified ISO Internal Auditor, CMMI Associate, or similar certification.
• Familiarity with engineering and process improvement methodologies (e.g., Agile, Lean, Six Sigma).
• Familiarity with CMMC/NIST 800-171
• Data visualization skills – e.g., Power BI, Tableau, etc.

Clearance requirement:

• Willing and able to get a Public Trust Suitability clearance
• US Citizenship

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].