IT Site Administrator

Joby Overview

Imagine a piloted air taxi that takes off vertically, then quietly carries you and your fellow passengers over the congested city streets below, enabling you to spend more time with the people and places that matter most. Since 2009, our team has worked steadily to make this dream a reality. We’ve designed and tested many generations of prototype aircraft capable of serving in a network of electric air taxis. We’re looking for talented, committed individuals to join our team as we push onward toward certifying the Joby aircraft, scaling our manufacturing, and launching our initial commercial service.

Overview

This on-site IT Systems Administrator role provides support for network, server, storage, enterprise software, and maintaining access controls. Working with the IT Network and Infrastructure teams, this position acts as an on-site resource to troubleshoot and deploy necessary systems. While utilizing a service desk ticketing system, the role also involves long-term projects related to site development and end-user systems.

Responsibilities

Infrastructure (50% Focus)

• Maintain, troubleshoot, and provide 'smart hands' support for computer systems, network devices, servers, and conference equipment.
• Diagnose and resolve hardware and software errors by running diagnostics and documenting solutions.
• Create documentation for planning and implementing infrastructure improvements.
• In coordination with IT infrastructure and networking, perform scheduled maintenance for the sites, network stack, and server rooms.
• Administer, deploy, and manage vendors for Zoom rooms.
• Participate in the design and deployment of network operations, providing on-site configuration and troubleshooting.
• Serve as the primary point of contact for ISP, vendor, software, and office support for Joby's CA or NY sites.

OS Management (15% Focus)

• Install and upgrade computer components and software as needed.
• Lead support for desktops, laptops, and test systems to ensure problems are resolved promptly with limited disruptions.
• Operate and manage multi-OS device management systems (MDM) like JAMF and Intune to deploy security updates, OS updates, and software.
• Drive the encryption of all workstations and maintain inventory records.

Service Desk Ticketing (20% Focus)

• Route tickets to IT Infrastructure or Network teams for higher-tier support.
• Complete site-specific requests that require on-premise support.
• Focus on software licensing and auditing users to manage costs.

 Administration (15% Focus)

• Manage local IT hardware and software inventory.
• Prepare accounts and computers for new hires and deliver onboarding materials.
• Administer enterprise applications for email, messaging, document storage, and conferencing.
• Enforce zero-trust and role-based permission policies for all users.

Required

• Associate or bachelor's degree in a related field, or equivalent experience.
• 3-5 years of experience in IT service roles.
• Familiarity with scripting languages and automation tools.
• Strong knowledge of IT operations best practices, including permission audits, documentation, and ticketing approvals
• Effective verbal and written communication skills suitable for different audiences.
• Must be willing to travel to remote sites and perform repairs and/or maintenance

Desired

• Knowledge of server systems, software/hardware deployment tools, and networking protocols.
• Jira Service Desk, Salesforce, and/or Zendesk ticket systems.
• Intune, JAMF, Mosyle, or any MDM platforms.
• Juniper or Meraki routing and switching.
• Okta, Entra, and SAML SSO implementations
• Expected to cover EST business hours

Compensation at Joby is a combination of base pay and Restricted Stock Units (RSUs). The target base pay for this position is $108,900- $172,000 per year salary. The compensation package will be determined by job-related knowledge, skills, and experience. Joby also offers a comprehensive benefits package, including paid time off, healthcare benefits, a 401(k) plan with a company match, an employee stock purchase plan (ESPP), short-term and long-term disability coverage, life insurance, and more.

Additional Information

Joby is an Equal Opportunity Employer.