Strategic Account Specialist (Remote - US) - job 1 of 2

This position is posted by Jobgether on behalf of SmartSource. We are currently looking for a Strategic Account Specialist in the United States.

This role offers a unique opportunity to support key strategic accounts in the veterinary and healthcare distribution space. As a Strategic Account Specialist, you will act as the main point of contact for designated customers, providing high-touch service and resolving inquiries with professionalism and care. You’ll work closely with multiple internal departments to ensure service excellence and long-term client satisfaction. If you’re a detail-oriented problem solver with strong communication skills and a passion for customer support, this is a role where you can make a measurable impact.

Accountabilities:

• Serve as the daily liaison for strategic accounts, managing inbound inquiries via phone, email, and fax with responsiveness and professionalism.
• Resolve shipment issues such as damaged or missing products, process returns, and issue credits as needed.
• Provide accurate and up-to-date information on products, pricing, policies, and procedures.
• Maintain organized records of customer interactions using the internal CRM system.
• Investigate and analyze customer concerns, ensuring timely and effective resolutions.
• Collaborate with internal departments to address client needs and ensure service delivery.
• Complete special assignments as required to support strategic account activities.

• High school diploma required; a bachelor’s degree is preferred.
• Previous experience in customer service is preferred; experience in veterinary or clinical settings is a plus.
• Strong written and verbal communication skills with a customer-first attitude.
• Intermediate to advanced skills in Microsoft Excel, with proficiency in Word and Outlook.
• Ability to remain calm and solutions-focused under pressure.
• Strong attention to detail and organizational skills.
• Capable of taking initiative and working both independently and within a team.
• Adaptability to changes in work routines and responsibilities.
• Problem-solving mindset and ability to manage information systematically.

• Competitive full-time salary ranging from $42,600 to $60,940 (may vary by location).
• Comprehensive healthcare and wellness benefits.
• Flexible, inclusive benefits program designed to meet a variety of employee needs.
• Company-paid and employee-contributed benefits options available.
• Opportunities for professional growth and cross-functional collaboration.
• Supportive team environment with a mission-driven culture.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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