Senior Service Designer II (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Service Designer II in the United States.

This role offers the opportunity to design and deliver high-impact services and digital experiences for enterprise users in the public sector. You will lead the end-to-end service design process, from stakeholder engagement and user research to prototype development and implementation, ensuring that solutions are human-centered and effective. Collaborating closely with multifunctional teams, you will shape strategic initiatives and influence design practices across programs. This role provides the chance to champion human-centered design principles, mentor peers, and contribute to the evolution of user experience within government-focused projects. You will work on data-intensive products and services, applying design thinking to solve complex challenges and enhance customer and employee experiences.

Accountabilities:

• Lead service design initiatives, translating complex business challenges into intuitive and usable solutions.
• Conduct user research, co-design workshops, wireframing, and prototyping to validate design decisions.
• Collaborate with business leaders, analysts, and engineers to ensure seamless execution and implementation of services.
• Develop and implement human-centered design practices and best-in-class UX methodologies.
• Advocate for user-centric approaches and influence organizational culture through mentorship and guidance.
• Contribute to strategic roadmaps and ensure solutions align with customer experience and digital transformation goals.
• Support community-of-practice initiatives, including process development, peer review, and hiring support.

• U.S. residency and eligibility to pass public trust clearance.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, Math, or related field, with at least 8 years of general IT experience including 4 years in UX; or equivalent experience.
• Proven experience in human-centered design for digital transformation and customer experience initiatives.
• Agile environment experience and familiarity with UX design for data-intensive products.
• Strong communication skills, including the ability to present ideas to diverse stakeholders.
• Desired: experience with Salesforce Experience Cloud, Service Cloud, Lightning Web Components, research operations, and Dovetail research repository.

• Competitive salary: $131,500 – $178,600.
• Comprehensive healthcare benefits including medical, dental, and vision.
• Remote work environment with flexible hours within the Eastern time zone.
• Opportunities for professional growth, mentorship, and contribution to human-centered design practices.
• Occasional travel (<5% per year) for training and project meetings.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

#LI-CL1