Senior Product Manager - Client Experience (Remote - US)

This position is posted by Jobgether on behalf of HopSkipDrive. We are currently looking for a Senior Product Manager – Client Experience in United States.

Drive innovation in client-centric B2B solutions as a Senior Product Manager helping build intelligent, scalable, and human-centered transportation tools. In this role, you’ll lead the design and evolution of impactful digital experiences used by school districts, government agencies, and nonprofits. With a focus on self-service tooling, AI-driven insights, and workflow optimization, you’ll collaborate across functions to translate user needs into strategic roadmaps and high-performing features. This fully remote position offers a mission-driven environment where empathy, autonomy, and impact go hand-in-hand.

Accountabilities:

• Lead the full product lifecycle — from discovery through delivery and continuous iteration — for client-facing features within a B2B SaaS platform.
• Translate diverse client needs into scalable product strategies, roadmaps, and actionable user stories.
• Collaborate with design, engineering, operations, and marketing to ensure cohesive product experiences that drive measurable impact.
• Champion user empathy by conducting research and leveraging insights to inform features, enhance usability, and reduce support burden.
• Deliver innovative solutions including dashboards, AI-powered automation, and self-service tools to improve operational efficiency.
• Monitor success metrics, track adoption, and apply data-driven decisions to improve client satisfaction and product-market fit.
• Contribute to a culture of experimentation, continuous learning, and cross-functional alignment on business goals.

• 5+ years of experience in product management, ideally in B2B SaaS environments or platforms serving multiple personas.
• Proven ability to distill complex user needs into elegant, usable product features that drive adoption and satisfaction.
• Deep customer empathy with a strategic mindset and a track record of delivering impactful user experiences.
• Familiarity with workflow tooling, client dashboards, and reducing manual support through smart product design.
• Strong interest and/or experience in AI-powered features, with a thoughtful approach to automation and personalization.
• Expertise in using data, research, and experimentation to inform strategy and measure product success.
• Excellent communication and stakeholder alignment skills, with the ability to synthesize business goals into actionable plans.
• Passion for mission-driven work that supports equity, accessibility, and real-world outcomes.

• Competitive base salary: $160,000 – $175,000 USD (location-adjusted)
• Equity stock options for all full-time employees
• Comprehensive medical, dental, vision, and life insurance coverage
• Flexible paid vacation policy and wellness days
• 401(k) plan with FSA options
• Remote-first position across 30+ eligible U.S. states
• Opportunity to work in a fast-growing, VC-backed company with strong social impact
• A culture of inclusion, collaboration, and innovation

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:

• 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
• 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
• 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
• 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

This process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.

Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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