Platform Deployment Engineer (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Platform Deployment Engineer in United States.

This role provides an exciting opportunity to lead the technical deployment and onboarding of complex network and observability platforms for enterprise clients. As a Platform Deployment Engineer, you will serve as a key technical advisor, guiding customers through configuration, agent deployment, and activation of critical use cases. You will collaborate closely with cross-functional teams including Customer Success, Product, and Engineering to ensure a seamless first experience for clients. The role combines hands-on technical expertise, problem-solving, and customer engagement, enabling clients to realize tangible outcomes quickly. You will influence operational best practices, deliver technical solutions at scale, and contribute to long-term customer success. This position offers growth potential within a global, innovative, and fully remote organization.

Accountabilities

·         Own the end-to-end technical onboarding and deployment experience for new customers, ensuring successful platform adoption.

·         Collaborate directly with clients to scope and execute technical implementation plans, driving them to their First Desired Outcome.

·         Lead platform configuration, Private Agent installation, initial setup, and test creation for new clients.

·         Serve as the primary technical point of contact during onboarding, offering expert guidance and proactive support.

·         Work closely with Solutions Engineers, Customer Success Managers, Product, and Engineering teams to ensure smooth transitions from pre-sales to post-sales.

·         Identify and escalate technical challenges, product gaps, or deployment blockers to internal teams to ensure timely resolution.

·         5+ years of experience in customer-facing technical roles focused on software implementation, onboarding, or deployment.

·         Strong written and verbal communication skills; ability to articulate complex technical concepts clearly and effectively.

·         Solid understanding of TCP/IP and Internet routing protocols (IPv4/v6, BGP, MPLS, ISIS, OSPF, HTTP, DNS).

·         Experience with network monitoring technologies (Netflow, J-Flow, sFlow, IPFIX, SNMP).

·         Proficiency with Linux/UNIX systems administration.

·         Experience with network vendor CLI (Cisco, Juniper, Arista) and scripting/programming (Python, Bash, Ruby, PHP, Perl).

·         Experience with APIs and RESTful integrations.

·         Knowledge of network security practices, DDoS mitigation, firewalls, and traffic analysis tools (tcpdump, Wireshark).

·         Experience with cloud platforms (AWS, Azure, GCP, OCI) and CDN architectures (Anycast, OTT, GSLB).

·         Familiarity with relational databases (PostgreSQL, MySQL) and synthetic/network performance testing.

·         Customer-obsessed mindset with a passion for guiding clients to success.

·         Willingness to travel up to 25% as needed.

·         Competitive base salary: $128,000 - $160,000 with an expected overall targeted earnings (OTE) range of $160,000 - $200,000.

·         Fully remote work environment.

·         Health, vision, and dental coverage fully paid for employees and dependents.

·         Annual Health Reimbursement Account (HRA): $3,000 individual / $4,500 family.

·         Paid family & medical leave, open PTO, quarterly Wellness Day, and 10+ paid holidays.

·         401(k) retirement account.

·         Home office reimbursement and stock options.

·         Opportunity to work with leading experts in network observability and enterprise infrastructure.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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