Customer Engineer (Remote - US)
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Engineer in the United States.
As a Customer Engineer, you will collaborate closely with enterprise design and engineering teams to help them optimize their digital product development using AI-powered visual development platforms. You will lead onboarding sessions, workshops, and hands-on integrations, ensuring customers successfully adopt and leverage the platform. By working directly with engineers, designers, and product teams, you will help implement solutions, debug issues, and demonstrate the impact of AI-driven workflows. This role combines technical expertise, customer-facing experience, and strategic thinking to deliver measurable outcomes, accelerate design-to-code handoffs, and enhance developer productivity. You will also create playbooks and resources to scale best practices across clients, contributing to a culture of innovation and technical excellence.
Accountabilities
- Lead interactive onboarding and enablement programs for enterprise customers, including workshops, hands-on sessions, and technical pairings.
- Guide clients through implementation and optimization of AI-powered code generation and visual content platforms.
- Collaborate with engineers and designers to troubleshoot issues, extend functionality, and deliver real-world examples of platform capabilities.
- Identify high-impact workflows where AI can accelerate design-to-code handoffs and reduce engineering bottlenecks.
- Develop documentation, best-practice guides, sample repositories, and reusable onboarding templates for customers.
- Partner with product and engineering teams to translate feedback into actionable improvements, refining features and the onboarding experience.
- 4+ years of experience in front-end web development, including HTML, CSS, JavaScript, and modern frameworks such as React, Vue, or Angular.
- Familiarity with AI workflows, prompt design, generative AI tools, or LLM-based development environments.
- Experience with headless web architectures, APIs, GraphQL, and content management platforms.
- Proven customer-facing experience implementing or supporting complex software solutions in enterprise settings.
- Strong analytical and strategic thinking skills to translate technical and business needs into actionable plans.
- Adaptable, collaborative, and comfortable working in fast-paced, dynamic environments.
- Excellent written and verbal communication skills for clear documentation and effective stakeholder interactions.
- Competitive salary, estimated between $100,000 - $180,000 USD depending on experience.
- Unlimited vacation policy and dedicated mental health days.
- Paid parental leave of 12 weeks for birth, adoption, or foster care.
- $500 home office improvement allowance and co-working space reimbursement.
- $500 annual learning and development budget to support professional growth.
- Fully employer-paid health, dental, and vision insurance, with partial coverage for dependents.
- Additional insurance options, including life, short- and long-term disability, and supplemental plans.
- 401(k) retirement plan (for US-based employees).
- Equity opportunities with a 4-year vesting schedule and 10-year exercise window.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match for the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the hiring company, whose internal team will make the final decision and contact selected candidates for the next steps.
Thank you for your interest!
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Jobgether has the ambition to disrupt the recruitment industry as we know it by simplifying it and making it more accurate 🎯 Jobgether platform connects candidates and companies based on: - Skills -... Values - Ambition - Personality The candidat...
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