Conversion Analyst - Digital Banking

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Conversion Analyst - Digital Banking in United States.

We are seeking a detail-oriented and technically skilled Conversion Analyst to support digital banking transformations for a network of community banks. In this role, you will lead digital banking conversion projects, provide direct client support, and ensure smooth adoption of digital solutions. You will collaborate with internal teams and third-party vendors while serving as a key point of contact for client inquiries, training, and issue resolution. The role combines project-based work, strategic initiatives, and routine client support, offering opportunities to directly impact the success of digital banking implementations. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and has a strong interest in financial technology and customer success.

• Lead digital banking conversion projects for community bank clients, ensuring successful implementation and customer satisfaction.
• Provide technical support and training for digital banking applications via phone, email, and virtual sessions.
• Log, track, and document client service requests, resolutions, and best practices for knowledge sharing.
• Analyze service requests to identify trends, recommend process improvements, and enhance customer experience.
• Collaborate with internal teams and third-party vendors to resolve issues and implement software updates.
• Manage multiple conversion projects simultaneously, ensuring deadlines, SLAs, and quality standards are met.
• Participate in strategic initiatives and continuous improvement programs related to digital banking services.

• Bachelor’s degree or equivalent work experience; prior experience in banking or financial services preferred.
• Minimum of 5 years of experience in client support, ideally in financial services or digital banking.
• Familiarity with Fiserv Premier Deposit software or similar digital banking platforms preferred.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication, with the ability to explain technical concepts clearly.
• Ability to manage multiple projects, prioritize tasks, and work independently.
• Comfortable working in a fast-paced, dynamic environment with attention to detail.
• Ability to travel 25–40% for conversion projects and occasional visits to headquarters.
• Ability to lift and move up to 10 pounds as needed.

• Competitive salary range: $75,000–$85,000 annually.
• Health, dental, and vision insurance, effective from day 1.
• 401(k) plan with 100% match up to 6% of salary.
• Paid holidays, vacation, sick time, and volunteer time off.
• Opportunities for career advancement and leadership development programs.
• Wellness programs to lower premiums and gym membership reimbursement.
• Employer-paid life insurance and short/long-term disability coverage.
• Flexible spending healthcare accounts and employee assistance program.
• Fun employee events, referral benefits, and recognition programs.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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