Property Manager - Multifamily Residential

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

POSITION PURPOSE:

The Property Manager (PM) oversees all facets of the property’s operations to achieve occupancy and revenue goals. These goals are achieved by facilitating the optimum performance of the community’s properties in areas such as personnel management, budget development & execution, property marketing, leasing, collections, resident services, maintenance, revenue enhancement, expense management, vendor compliance, capital improvements, information reporting and compliance with all JLL policies, applicable laws, and ordinances including Fair Housing and Equal Employment laws. Ensures the Property is maintained in a manner consistent with established standards and objectives. Ensures customer JLL service standards are deployed to each of our three (3) customers: our residents, our clients, and our fellow associates.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Lead, schedule, coordinate, and supervise all associates at the property. Supervise day to day operations of all onsite associates, ensuring that JLL policies and procedures are being followed

• Responsible for interviewing, training, developing, mentoring, leading, coaching and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel to maximize engagement and minimize turnover in accordance with company policy and procedure. Ensure adequate/appropriate staffing

• Partner with Vice President, Regional Operations to prepare, implement, and meet the annual operating and capital budgets/forecasts for the property

• Oversee all operations including lease administration, budgeting, forecasting, reporting, collections, rental rates, evictions, vacancy, marketing, lease renewals, maintenance, vendor relationships, inspections, safety programs, service contracts, expense control, audits, etc.

• Oversee the development of marketing programs and implementation designed to drive traffic and revenue at the property

• Promote client satisfaction through accurate and timely reporting and on-going communication about the performance of the community.  Respond with urgency and accuracy to client/owner concerns, questions, issues, and requests

• Ensure all associates provide superior customer service and communication to our residents and prospects in accordance with JLL’s established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability

• Complete required reports including weekly, monthly, quarterly leasing, variance, capital reporting, and any other reports as determined by the client

• Oversee accounts receivable ensuring rents and all other applicable fees are billed and collected.  Ensure that collection and demand notices are generated, delivered, and posted as required by local laws. Oversee eviction process

• Monitor resident selection criteria in accordance with federal and state regulations.  Adhere to all local and state laws, including all laws governing Fair Housing. Ensure compliance with all applicable ADA (Americans with Disabilities Act), and Section 504 (FHAA) regulations

• Comply with company policies and procedures, including standards of performance (SOP)

• Instill, maintain and model JLL mission to be the best national management company
   

EDUCATION:

• High school diploma or equivalent required, Bachelor’s degree preferred

EXPERIENCE:

• Three years of onsite residential property management experience

• Experience in supervisory role and managing staff

• Financial acumen/experience writing and maintaining budgets; general understanding of accounting principles

• Proficient in property management software (Yardi, RealPage) or other similar property management software

SKILLS AND ABILITY:

• Excellent customer service skills while maintaining the highest standards of professionalism

• Strong grasp of modern technology and the ability to utilize same in day to day job activities

• Computer literate, including Microsoft Office Suite and internet navigation skills

• General office, bookkeeping and sales skills

• Excellent oral and written communication skills; strong attention to detail

• Work independently and within a team to build relationships and interact effectively with business partners

• A desire to work within a diverse, collaborative, and driven professional environment

• Positive, professional attitude

• Proactive and take initiative

• Maintain confidentiality and utilize judgment

OTHER:

• Regular attendance is essential to the successful performance of this position

• Due to the cyclical nature of the industry, associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled training sessions and meetings is required

• All associates must maintain a neat, clean, and well-groomed appearance per Company standards

• Upon employment, all associates are required to fully comply with Company rules and regulations
   

NOTICE:

This role description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. 

Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

All requirements are open to possible modification to reasonably accommodate individuals with disabilities.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.