Meeting Services Technical Lead

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: 

This dual-function role combines hands-on meeting services delivery with strategic technology optimization and data stewardship at JLL's Beckett Ridge Technical Center. You'll ensure exceptional meeting experiences through operational excellence while providing data-driven insights that support both site and regional decision-making. This position directly contributes to JLL's client satisfaction objectives by delivering seamless meeting room experiences, optimizing technology performance, and maintaining the highest standards of facility readiness. You'll serve as both a technical expert and strategic analyst, helping drive continuous improvement across our meeting services portfolio while supporting our commitment to creating memorable human experiences for clients and internal teams.

What your day-to-day will look like:

• Coordinate daily meeting room preparations including furniture arrangement, table and chair configuration, audio/visual equipment setup, and posting of meeting schedules
• Conduct comprehensive facility inspections using QR code survey systems, document results, and resolve equipment issues while escalating complex problems through FM work order systems
• Provide responsive technical support for guest AV equipment requests, diagnose system malfunctions, and coordinate with vendors for advanced assistance
• Maintain comprehensive asset inventories across assigned locations, process systematic tracking and lifecycle management, and coordinate maintenance schedules
• Generate monthly performance reports analyzing service trends, equipment patterns, and utilization metrics to provide actionable insights for leadership decision-making
• Serve as regional administrator for meeting services technology platforms including Cisco room panels and JLL Serve systems, managing configurations and coordinating updates
• Execute special events setup and breakdown, manage work orders from initiation to completion, and develop Standard Operating Procedures for consistent service delivery

Required Qualifications:

• High school diploma or state equivalent required
• Minimum 3 years' experience in AV, meeting room setup, and technical support
• Proficiency in Microsoft Office applications, particularly advanced Excel spreadsheet skills with ability to customize administrative reports
• Physical ability to lift 50 lbs., set up and tear down folding tables and chairs, and frequently walk throughout buildings including stairs
• Superior customer service skills with ability to maintain professionalism under stressful situations and work without direct supervision
• Strong organizational skills, collaborative style, and excellent written and verbal communication abilities
• Demonstrated ability to multitask, plan and manage work under time constraints, and balance competing priorities

Preferred Qualifications:

• AV training or certification preferred
• Team leadership and coaching experience
• Experience with Cisco room panel systems and meeting services technology platforms
• Background in data analysis and performance metrics reporting
• Previous experience in facility management or corporate meeting services environments
• Knowledge of budget management and financial oversight processes
• Familiarity with change management and process improvement methodologies

Location: West Chester, OH

Work Shift: Standard business hours

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.