Inside Customer Care Representative

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive Pay

• Paid vacation, holidays, and sick time.

• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.

• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.

• Encouraging and collaborative team environment.

• Dedication to safety through our Zero Harm policy.

• JCI Employee discount programs (The Loop by Perk Spot).

• Check us out: A Day in the Life of the Building of the Future - https://youtu.be/pdZMNrDJviY]

Applications are accepted on an ongoing basis

REMOTE WORK

What you will do:

The right person listens to understand customer needs, probes to recognize opportunities, solves problems and recommends solutions. The candidate we are looking for must have passion for customer focus and service understanding to promote the Johnson Controls value proposition to building owners / facilities and information technology (IT) leaders. You will build and develop long term customer relationships/partnerships with assigned accounts by providing busine

ss and technical solutions which includes renewable service agreements and labor & material solutions. These will serve as a foundation of managing and building your book of business in a defined region and specific account relationships. To be successful, you will execute the sales process and cultivate growth by managing long-term relationships and identifying, qualifying, nurturing, and closing new sales opportunities with your customers.

How you will do it

• You will be responsible for generating service sales opportunities via phone, email, and social leads.

• Starting from a defined Customer list, you will promote the Johnson Controls service value proposition to building owners, facilities managers, and IT managers.

• Interacting with your customers daily, you will identify and offer appropriate solutions or hand-off any qualified leads for opportunities outside of your scope to outside sales partners.

• You will be responsible for generating secured orders and margin, through service product selection assistance and generating quotes and proposals to solve for your customers’ needs.

What we look for:

• 0-2 years of Inside sales, telemarketing selling, or business experience

• Undergraduate degree (preferred) or 2-year degree & relevant experience

• Proficiency with MS Office programs (MS Word, MS Excel, MS PowerPoint), internet software and e-mail

• Excellent verbal and written communications skills

• Ability to multi-task, prioritize, and manage time effectively.

• A high level of integrity, and resilient temperament

Preferred

• 2 - 4 years of Inside sales, telemarketing selling experience or business experience at a product company

• Track record of over-achieving goals.

• Demonstrated ability to influence account decision makers at key levels.

• Strong phone presence and experience dialing dozens of calls (45-60 on average) per day

• Experience working with a CRM database.

• Ability to rapidly build knowledge of Johnson Control’s product lines.

• Experience in the Fire/controls industry is highly preferred.

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

Salary Range: HIRING SALARY RANGE: $36,100-$54,200 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Sales Commission Plan that will take into account project, quarterly, and annual margin.  This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers