Data & Quality Improvement Manager

Description

The Data & Quality Improvement Manager plays a critical role in overseeing the collection, analysis, and reporting of data to assess the effectiveness and quality of programs and services. This role supports evidence-based decision-making, continuous improvement, and accountability by navigating, organizing and interpreting internal and external data for business insights. The Data & Quality Improvement Manager will work closely with clinical, IT, Compliance, and program teams to ensure data-driven practices are embedded across the organization.

HOURS: 40 Hours Weekly

DEPARTMENT: Operations

REPORTS TO: Director of Outcomes and Evaluation

JOB TITLES REPORTING TO THIS POSITION: QI Data Coordinator

Compensation: $90k to 110k

Responsibilities

· Collaborate with IT and EHR vendors to optimize data infrastructure and workflow integration.

· Manages the collection, cleaning, and storage of client and program data from internal and external sources.

· Partner with O&E Director to develop tools for presenting business insights to organization internal and external stakeholders.

· Conduct quantitative and qualitative analyses to evaluate treatment outcomes, client progress, program effectiveness, and organizational performance.

· Ensure data quality and integrity across all reporting systems and platforms.

· Conduct regular audits to ensure data accuracy and completeness.  

· Identify trends and areas for improvement based on the data analysis.  

· Maintain knowledge of industry trends and best practices related to quality improvement 

· Partner with clinical, case management, and administrative staff to foster a culture of data-informed practice.

· Prepare internal and external reports for leadership, funders, and regulatory bodies, including outcome dashboards, grant reporting, and ad hoc data requests.

· Monitor program compliance with evidence-based standards and track progress toward strategic and contractual goals.

QUALIFICATIONS

· Bachelor’s degree in public health, Information Systems, Data Science, Statistics, Economics or a related field required, masters preferred.

· Minimum of 3-5 years of experience in data analysis, program evaluation, or quality improvement, preferably in a behavioral health or SUD treatment setting.

· Experience with outcome measurement tools relevant to substance use treatment (e.g., ASAM, GPRA, DSM-5 criteria, etc.) is highly desirable.

· Strong analytical skills and attention to detail. Excellent communication and interpersonal skills.  

· Familiarity with Electronic Health Record (EHR) systems and data extraction techniques preferred.

· Advanced Microsoft Excel skills required and experience with other data analysis tools preferred. 

· High level of cultural humility and sensitivity to the needs of diverse populations affected by substance use disorders.

PHYSICAL/MENTAL REQUIREMENTS

· Physical ability to safely perform job functions with or without the aid of mechanical devices. 

· Manual dexterity sufficient to operate a computer or manually complete required documentation in a legible and timely manner. 

· Ability to effectively perform job responsibilities in a high stress environment. 

· Frequently moves equipment weighing up to 25 pounds for various needs.

· Must be able to remain in a stationary position 50% of the time.

· Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

TRAINING   REQUIREMENTS

· Confidentiality

· Emergency Procedures

· Cultural Competence