Assistant Branch Manager

Description

Serving the South Sound Since 1934

Our commitment to the South Sound is generations in the making. As a not-for-profit credit union, we are here to help you succeed. With branches throughout Tacoma & Pierce County, we are in your community every day. It will not take long for you to experience what our founders meant by “People Helping People.” We know that our employees are an important part of our mission. We believe in creating a collaborative space that allows employees to grow and develop while maintaining their individuality. We understand the profound effect that one organization can have in serving a community. We value diversity, equity, inclusion, and belonging – we value you! Come see the TAPCO difference.

Position Summary

An Assistant Branch Manager assists in the direction and administration of branch operations in collaboration with the Branch Manager. This position ensures established policies and procedures are followed, ensures member’s needs are promptly and professionally served and provides leadership, guidance, direction, training and development support to branch staff. TAPCO's Assistant Branch Manager will perform a variety of member service functions, such as, opening accounts, teller services and loan application and processing. This role will actively promote TAPCO’s products and services to members and prospective members, and will build relationships within the community.

Base Expectations

Embraces and lives TAPCO's Values.

• We are People-Centric
• We are Curious
• We are Inclusive
• We are Collaborative
• We are a Trusted Partner

Core Competencies

Member Focus: Build strong relationships inside and outside the organization while delivering member-centric solutions.

Instills Trust: Building trust by making good and timely decisions while consistently achieving results, even under challenging circumstances.

Drives Results: Making good and timely decisions while consistently achieving results, even under challenging circumstances.

Cultivates Innovation: Creating new and better ways for the organization to be successful even during times of uncertainty.

Leadership Competencies

Drives Purpose and Vision: Painting a compelling picture of the vision and strategy for TAPCO through the development and motivation of their team.

Plans and Aligns: Planning, prioritizing, providing direction and removing obstacles to keep TAPCO moving forward and meeting our organizational goals.

Requirements

Position Responsibilities

• Actively builds and maintains effective, business relationships with members and staff.
• Oversees and ensures branch functions are performed promptly and accurately and performs member service and teller duties as needed.
• Embeds diversity, equity, inclusion, belonging, and accessibility (DEIBA) into your daily workflow.
• Ensures ongoing coaching and development of staff.
• Approves checks for deposit and cashing, overrides with holds and resolves over and shorts as needed.
• Balances each day’s transactions and verifies cash totals, researches and resolves any discrepancies, and reports issues to supervisor as needed.
• Counsel’s members regarding their financial need and services requested.
• Receives and processes applications for consumer, home improvement and home equity loans. Meets with applicants, explains credit policies, and provide guidance as needed. Evaluates and verifies loan application data and credit criteria. Develops loan approval or denial recommendation and submits application and backup documentation to loan underwriting for approval.
• Provides guidance, support and direction to branch staff by answering questions, resolving complex issues, mentoring and training.
• Promotes, explains and cross-sells credit union services.
• Maintains an up-to-date knowledge of and adheres to the requirements of all related policies, procedures, rules and regulations required for position.
• Maintains an in depth, up-to-date knowledge on all credit union products and services.
• Registers and maintains registration as a Mortgage Loan Originator with the Nationwide Mortgage Licensing System and Registry in accordance with TAPCO policies and procedures.
• Ensures and models a high level of member service and professional demeanor and appearance.
• Thorough knowledge of all aspects of real estate lending including knowledge of all applicable laws, regulations and programs
• Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions.
• Assumes responsibility for other duties as required or assigned.

Position Qualifications

• High School diploma, or equivalent.
• 1-3 years experience in banking operations, including teller services, member service and/or loan administration.
• Knowledge of consumer lending practices and federal/state consumer lending regulations.
• Ability to lead and motivate others.
• Ability to perform basic math calculations (addition, subtraction, multiplication, division, percentages) Basic understanding of bookkeeping and accounting.
• Good verbal communication skills.
• Professional appearance, dress and attitude.
• Ability to use related computer software, Microsoft Office products and business equipment, including adding machine, copy machine, coin and money counting machines.
• Experience managing others.
• Flexibility is necessary as an employee’s job responsibilities may change at any time during employment.

Preferred Qualifications

• Associate Degree or other related training.
• Previous lending experience.

Position Working Conditions

• The work environment is an office setting.
• Travel by car may be required – must have valid driver’s license and vehicle.
• Movements frequently and regularly required using the wrists, hands and/or fingers.
• Frequently required to sit and stand for longer periods of time.
• May need to respond to critical or emergency situations inside or outside of regular working hours.

Salary: Starting at $26.25 per hour (depending on experience).

Benefits

TAPCO offers a comprehensive benefit package:

• 100% Employer-paid medical, vision, prescription, and dental insurance option for all full-time employees.
• 50% Employer-paid spouse coverage.
• 65% Employer-paid dependent children coverage
• Flexible Spending Account (FSA)
• Dependent Care FSA
• Health Savings Account (HSA)
• 401(k) Plan with up to 7% match
• 100% Employer-Paid Life Insurance/AD&D package
• Paid Vacation and Sick Time
• 11 Paid Holidays + 1 Floating Holiday
• Optional Short- and Long-Term Disability
• Employee Assistance Program
• 40 paid volunteer hours
• Shared Bonus Plan (when company goals are achieved)

Diversity, Equity, Inclusion, Belonging, and Accessibility (DEIBA) Purpose StatementTAPCO embraces diversity, equity, inclusion, belonging, and accessibility (DEIBA) and is committed to creating a workplace where all stakeholders involved, regardless of gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or limited mobility and abilities, feel valued and respected.

• We are committed to include diversity, equity, inclusion, belonging, and accessibility at the center of our work.
• We are committed to nondiscriminatory practices and provide equitable opportunity for all.
• We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.
• We welcome every person to bring their authentic perspective and experience to advance our mission.
• We focus on real people's experiences to uncover and address systemic inequities.
• We address our gaps and inequities through products, practices and policies that uplift our employees, members, and community.
• We put allyship into action every day.
• We value the seen and unseen qualities that make you who you are.

Equal Opportunity Employer Statement TAPCO Credit Union is an equal opportunity employer that is committed to diversity and inclusion in the workplace. As a people-centric organization, we believe every employee and applicant has the right to work in surroundings that are free from all forms of unlawful discrimination. TAPCO does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service or veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, termination, layoff, leave of absence, and general treatment during employment.