Systems Analyst II - CRM Administrator

Position Title:

Systems Analyst II - CRM Administrator

Job Group:

Professional & Scientific

Required Minimum Qualifications:

High school diploma or equivalent and 3 years of related experience

Preferred Qualifications:

Salesforce Administrator or Salesforce Developer Certification

Experience with CRM or Marketing Automation Tools

Project Management Experience or Certification

Experience in higher education

Job Description:

The Office of Admissions at Iowa State University is seeking a Systems Analyst II – Customer Relationship Management (CRM) Administrator to join our Admissions Systems Team. The Office of Admissions fulfills Iowa State’s land-grant mission by attracting, recruiting, orienting, and enrolling a various group of new undergraduate students to meet the university’s enrollment targets. As CRM Administrator, you will support and advance the university’s recruitment efforts by assisting in the development of CRM strategy, creating complex communication flows across multiple channels, and maximizing the potential of Salesforce for prospective student engagement, event management, travel planning, and reporting. The ideal candidate is technically minded, detail-oriented, collaborative, innovative, and able to maintain composure and a sense of humor under tight deadlines and occasional high-stress projects.

Main Duties and Responsibilities

• Manage and administer the Admissions Salesforce instance.

• Work with CRM leadership to define and build user roles, security, and permissions.

• Configure data attributes, oversee system integrations, and participate in data governance including purging data per university guidelines.

• Develop system specifications including design, data structures, resource requirements, and cost estimates.

• Lead development projects, participate in development, manage additional resources, ensure successful testing, and oversee implementation.

• Create and maintain complex communication campaigns across email, mail, survey, phone, text, and web monitoring segments in collaboration with Admissions and campus partners.

• Develop queries, reports, and dashboards to support recruitment and business processes.

• Monitor Salesforce system updates to prepare and minimize disruptions.

• Build automation solutions using Salesforce features to support business requirements.

• Ensure data integrity through quality control of record changes and input validation.

• Review related projects for impacts or needed changes, integrate updates into supporting documents (e.g., SOPs, decision logs), and communicate requirements to the systems team.

• Create high- and low-level documentation, provide transition documents, and offer training and consultations to users.

• Serve as the primary contact for CRM support, collaborating across campus as needed.

• Develop and maintain strong professional relationships with staff in academic colleges and business units.

• Maintain a strong understanding of the Admissions process and provide feedback when collaborating on Salesforce functionality.

• Work with Salesforce and other CRM vendors to investigate support issues, test and deploy new functionality, and participate in initiatives.

• Diagnose and resolve technical service or system issues by analyzing causes and implementing solutions.

• Monitor systems and departmental tools to identify process gaps and proactively address problems.

• Lead implementation of identified process improvements.

• Create and update project documentation, provide training on new developments, and track project work in Jira.

• Communicate regularly with functional users and provide project status updates in team meetings.

• Support the Office of Admissions’ mission by assisting with recruitment efforts, answering student inquiries, helping with student visit days, and supporting events like orientation and Destination Iowa State.

About the Department

The Office of Admissions at Iowa State University is dedicated to supporting prospective and current students through a wide range of services, outreach initiatives, and innovative programs. By joining our team, you will play a key role in shaping the future of the university by fostering an engaging and inclusive admissions process. You’ll become part of an organization that values leadership, integrity, hard work, collaboration, and a commitment to excellence and service. If you’re looking for an opportunity to make a significant impact, grow your career, and help shape the future of Iowa State University, this is the place and position for you!

Example of Duties

• Deploys, maintains, and troubleshoots systems infrastructure and services including email, storage, and identity and access management.

• Manages and monitors all installed systems and infrastructure ensuring the highest levels of systems and infrastructure availability.

• Collects and writes technical requirements for new systems.

• Analyzes and implements an emerging technology that affects Iowa State University campus-wide.

• Modifies, maintains, and updates complex software.

• Prepares and conducts system and programming tests which may require the interfacing of diverse hardware and software.

• Reviews potential applications and designs hardware/software interfaces.

• Implements best practices for scalability, supportability, ease of maintenance, and system performance.

• Assignments are generally of a difficult technical nature and may involve project leadership activities.

Leveling Guidelines

• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals

• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues

• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems

• Responds to a broad range of inquiries and requests

• May provide training and/or direction to lower-level staff

• May lead projects of moderate scope and complexity

• Provides guidance to students

Employee must reside in or relocate to the state of Iowa at the time of hire.

 

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS809

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date:

August 14, 2025

Posting Close Date:

August 24, 2025

Job Requisition Number:

R17574