Director, IT Business Operations

About Us

American Century Investments® is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities and fixed income, multi-asset strategies, ETFs, and private investments.

Privately controlled and independent, we focus solely on investment management. But there’s an unexpected side to us, too. We direct over 40% of our profits every year—more than $2 billion since 2000—to the Stowers Institute for Medical Research. Our ongoing financial support drives the Institute’s breakthrough work and mission of defeating life-threatening diseases like cancer and Alzheimer’s. So, the better we do for our clients, the more we can do for everyone.

All 1,400 of us across the globe are inspired every day by the unique difference our hard work can make in so many lives. It shows in the curiosity we bring to every initiative, the deep relationships we build with our clients, and the way we treat each other in the hallway. If you’re excited to learn more about us, we can’t wait to learn more about you.

Role Summary

As the Director of Business Operations, you will be instrumental in driving company metrics through strategic initiatives, multi-functional partnerships, and system improvements that foster organization-wide change. This role demands a blend of strategic analysis, marketing data expertise, collaboration, operational effectiveness, and financial acumen to ensure the seamless tracking and achievement of key performance indicators (KPIs) and other metrics.

This hybrid position will be based out of our Kansas City office.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without visa sponsorship, now or in the future.

How You Will Make an Impact

• Drive company metrics by partnering with multi-functional teams to enhance systems that promote organization-wide transformation.
• Conduct in-depth strategic analysis of marketing data vendor agreements to optimize value and performance.
• Work closely with leaders to identify essential metrics, construct informative dashboards, and recommend actionable steps to enhance growth and efficiency.
• Manage and contribute to the Quarterly business/Productivity Reviews
• Utilize data to drive operational efficiency, reduce risk, and increase overall effectiveness.
• Scope ambiguous problems into clear projects while mentoring and developing team members.
• Influence and apply analysis techniques to continuously improve AI outcome measurement and processes.
• Participate in and influence ongoing business planning and departmental prioritization activities.
• Track KPIs and other metrics, including CAPEX/OPEX, to ensure teams remain agile and on course with monthly goals.
• Ensure that capital expenditures and expenses stay aligned with strategic objectives.

What You Bring to the Team (Required)

• Bachelor's degree in a relevant field, demonstrating foundational knowledge and readiness for complex business operations.
• Minimum of 8 years in a Technical Business Operations role, with a proven track record of driving metrics and operational efficiency.
• Deep knowledge and experience in managing IT departmental budgets and analyzing financial models, ensuring fiscal responsibility and strategic alignment.
• Exceptional interpersonal skills that facilitate the development of strong working relationships across various teams and levels of the organization.
• Demonstrated resourcefulness and persistence, thriving in a fast-paced, entrepreneurial environment.
• Strong analytical abilities, with proficiency in MS Office and Tableau, enabling effective data analysis and presentation.
• Proven ability to work independently with a strong sense of ownership and accountability.
• Skilled in navigating ambiguity, prioritizing tasks, and juggling multiple projects simultaneously.

The above statements are not intended to be a complete list of all responsibilities, duties, and skills required.

What We Offer

• Competitive compensation package with bonus plan
• Generous PTO and competitive benefits
• 401k with 5% company match plus annual performance-based discretionary contribution
• Tuition reimbursement, formal mentorship program, live and online learning

Learn more about our benefits and perks.

Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.

American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such, American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.

We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to HR-Talent_Acquisition@americancentury.com. All requests for accommodation will be addressed as confidentially as practicable.

American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.

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American Century Proprietary Holdings, Inc. All rights reserved.