Sr. Product Development Manager - Frameworks and Services

About ISACA

ISACA® (www.isaca.org) champions the global workforce advancing trust in technology. For more than 55 years, ISACA has empowered its community of 185,000+ members with the knowledge, credentials, training and network they need to thrive in fields like information security, governance, assurance, risk management, data privacy and emerging tech. With a presence in more than 190 countries and with nearly 230 chapters worldwide, ISACA offers resources tailored to every stage of members’ careers—helping them to thrive in a rapidly changing digital landscape, drive trusted innovation and ensure a more secure digital world. Through the ISACA Foundation, ISACA also expands IT and education career pathways, fostering opportunities to grow the next generation of technology professionals.

Overview

In this role, you will define and drive the strategy, innovation, and execution of world-class products that support our frameworks and services for our members. This includes developing the business models and GTM plans for frameworks such as Digital Trust, COBIT, and more. The types of GTM approaches may include content licensing models, assessment services, partnerships, and any new consulting services identified as an opportunity. As a senior leader, you will collaborate cross-functionally with key stakeholders at all levels of the organization to ensure the development of scalable, impactful products.

 

In this leadership role, you will be responsible for driving the end-to-end product lifecycle, from identifying market needs to expanding our framework and service product offerings across B2C, B2B, and B2B2C channels. Your primary focus will be on spearheading growth initiatives through customer insights, competitive and market analysis, and the development of new go-to-market (GTM) channels and strategic partnerships. As a senior product leader, you will oversee product expansion and P&L management and ensure that all product strategies align with and support the company’s overarching goals and long-term vision.

Responsibilities

• Strategy & Vision:
  • In partnership with the VP, Product, help define and communicate the product strategy and vision for select ISACA framework products.
  • Align the product roadmap with business goals and customer needs to ensure long-term success and growth.
  • Develop and understand your audience personas.
  • Conduct market research and competitive analysis to identify trends, gaps, and opportunities.
  • Determine growth strategies by leveraging multiple data sources including regional data, channel data, market data, and competitive info.
  • Build and maintain a strong understanding of the global landscape, including regional differences and unique challenges.
  • Drive development of new product content, manage marketing messaging approach to ensure it supports the value proposition, guide sales on product adoption, and continuousl drive product success through the cross-functional team who supports go-to-market and ongoing sales opportunities.
• Product Lifecycle Management:
  • Oversee the entire product lifecycle, from ideation through development, launch, and iteration.
  • Set clear goals and KPIs to measure product success and continuously evaluate product performance against these metrics.
  • Prioritize features and functionality based on customer needs, business value, and market dynamics.
  • Develop and execute go-to-market strategies for new product launches, including marketing, training, and support materials.
  • Define value proposition, global strategy, and go-to-market propositions for marketing to leverage in content for all audiences
  • Train B2B, B2B2C, and B2C sales teams on new products.
  • Work cross-functionally to ensure all detailed product requirements are defined and product goals are met.
• Customer-Centric Approach:
  • Continuously gather feedback from members, instructors, and other key stakeholders to improve the product experience.
  • Use data and insights to drive product decisions and ensure that the products meet the needs of diverse global customers.
  • Conduct user research, surveys, and usability testing to ensure products are intuitive and impactful.
  • Lead voice of customer, market research and prototyping to identify customer needs and market gaps.
  • Participate as a product expert on salles calls with customers.
  • Attend quarterly business reviews with assigned authorized training partners.
• Cross-Functional Collaboration:
  • Work closely with internal stakeholders (e.g., content teams, engineering, UX/UI designers, marketing) to define product requirements and deliver solutions.
  • Foster collaboration between teams across different regions to ensure consistency and alignment in product offerings.
  • Act as a liaison between technical teams and non-technical stakeholders to ensure clear communication and understanding.
• Global Market Considerations:
  • Understand the global market for your products.
  • Develop products that can scale across multiple regions and ensure they are adaptable to meet the cultural, legal, and technological needs of global markets.
  • Tailor products for diverse learning preferences and environments.
  • Work with regional teams to understand need to localize and adapt products for different markets, as required.
• Innovation & Trends:
  • Stay up-to-date on trends and emerging technologies in the learning and edtech space, such as AI, adaptive learning, gamification, and immersive learning technologies.
  • Lead innovation in the development of new learning solutions that are both scalable and engaging for global audiences.
  • Challenge the status quo by proposing new ideas, testing them, and scaling successful innovations globally.
• Other Job Functions:

  • Collaborate with business units to obtain budget.

     

  • Additional tasks as needed such Tier 2 customer support for product-related escalations

     

Qualifications

Required Field of Study:

• Bachelor’s degree in business, marketing, product management or technology

Minimum Years of Experience Required:

• 7+ years of product management experience

Description of Minimum Experience Required:

• Previous work experience in product management, product development, or product marketing
• Experience working with frameworks (ITIL, COBIT, ISO, NIST, etc.).
• Experience in creating licensing programs and service models.
• Experience leading requirements definition for platforms to support services such as assessment or licensing.
• Delivery and development of services, information, training, web based, and/or technical or software products.
• Experience managing a product P&L.
• Familiarity with market research, consumers’ behavior, and marketing techniques.
• Experience supporting sales enablement programs and supporting sales during the customer sale as needed.

Preferred Field of Study:

• Master’s degree in business, marketing, product management, education/learning, technology degree from an accredited university

Preferred Years of Experience:

• 10+ years

Description of Preferred Experience:

• Product management at international scale
• Experience managing the entire product lifecycle
• Knowledge of product management tools (i.e., Jira, Trello, etc.)
• Experience working in an agile environment
• Managing technology-focused B2B and B2C product lines
• Experience working with direct and channel (authorized resellers or delivery partners for training products)
• Understanding of IT security, cybersecurity, IT audit, IT governance or IT risk management

Competencies/Skills Required:

• Leading cross-functional teams with strong ability to influence with no direct authority
• Excellent written and verbal communication skills
• Strong presentation skills
• Comfortable working in a target-oriented atmosphere
• Ability to manage multiple projects and meet project deadlines
• Experience managing a product P&L
• Excellent teamwork skills
• Microsoft Office skills

Valid passport and international travel may be required.

 

Compensation

 

The annual salary range for this position is between $94,884 - $142,327   (minimum to maximum). Please note that compensation details listed in US job postings reflect the base salary only, and do not include benefits or bonus (or commission if a Sales role). Our salary ranges are based on role and level. Individual pay within the range depends on factors like skills, experience, market trends, internal equity, and relevant education or training. Job postings may cover multiple career levels, and ranges can shift over time with market changes. Your recruiter can walk you through the salary range, incentives, and benefits specific to this role during the hiring process.

Equal Opportunity Employer (EEO)

ISACA is proud to be an equal opportunity employer. ISACA is committed to building an environment of diversity, equity, and inclusion where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, ancestry, disability, genetic information, citizenship, sexual orientation, veteran status, marital status, familial status, military discharge status, or any other characteristic or status protected by federal, state, or local law. We support an inclusive workplace where employees excel based on merit, qualifications, experience, and ability.