Director IT, Product Development

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. 

General position summary:

Director, Product Owner – Warehouse Management Systems (WMS) provides strategic leadership in developing and delivering advanced warehouse technology solutions, with a primary focus on the WMS platform. This role bridges business vision and technological execution, driving the end-to-end product lifecycle for WMS initiatives and ensuring alignment with organizational goals. The Director serves as the authoritative subject matter expert and liaison among supply chain operations, IT, and external partners, advocating for scalable, innovative, and value-driven warehouse management solutions. Accountability spans from high-level strategy and system architecture to stakeholder engagement and operational excellence.

Essential Duties & Responsibilities:

• Define, own, and communicate the strategic vision and roadmap for the product suite, ensuring alignment with enterprise supply chain objectives and future growth opportunities.
• Lead a team and prioritize the product backlog, overseeing both the development and deployment of new features, system enhancements, and integrations with enterprise platforms.
• Drive market and user research initiatives, maintaining a deep understanding of warehouse operations, industry trends, robotics, process automation, artificial intelligence and customer needs to inform feature design and long-term strategy.
• Cultivate strong relationships with internal business partners, operations leaders, and external clients, serving as the “voice of the customer” and championing user-centric design and innovation throughout the product lifecycle.
• Collaborate with software development and infrastructure teams to translate business requirements into scalable, robust technology solutions on the WMS platform.
• Monitor and communicate progress to stakeholders, providing executive-level updates, risk assessments, and “Go To Green” plans for critical project milestones.
• Oversee WMS product release planning and system upgrades, setting stakeholder expectations for delivery timelines and change management initiatives.
• Partner closely with the Operations Managers and senior leadership to maintain a prioritized, value-driven product backlog and to develop robust business cases for new WMS investments.
• Actively remove roadblocks and secure cross-functional support to accelerate delivery and adoption the WMS solutions.
• Continually analyze business processes, gather operational requirements, and recommend enhancements to drive warehouse efficiency, scalability, and customer satisfaction.
• Support the Sales and Account Management teams by presenting  WMS capabilities and the technology roadmap to current and prospective clients, differentiating our WMS solution in the marketplace.

Job Skills Required:

• Strategic visionary with a track record of delivering transformative warehouse and supply chain solutions.
• Proven leadership experience in cross-functional product and technology teams, with a focus on WMS platforms (Korber preferred).
• Exceptional communication, presentation, and stakeholder management skills at all organizational levels, including executive leadership and client C-suite.
• Highly analytical mindset with strong business acumen and expertise in warehouse process optimization, automation, and continuous improvement methodologies.
• Deep knowledge of Agile processes and principles, and ability to instill Agile best practices in large, distributed teams.
• Expertise in developing and interpreting user journey maps, personas, and business process documents for warehouse operations.
• Excellent organizational and time management skills; adept at managing multiple priorities and projects simultaneously.
• Ability to build strong, collaborative relationships with internal and external stakeholders (IT, operations, leadership, vendors, and clients).

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education & Experience:

• Bachelor’s degree in business, supply chain management, computer science, engineering, or a related field. Master’s degree preferred.
• Minimum 5 years’ experience as a Product Owner or Product Manager for WMS (Korber highly desired),
• Minimum at least 5 years in a manager or director role
• Certification in Product Ownership, PMP or Agile methodologies preferred.
• Comprehensive understanding of the WMS product lifecycle, supply chain operations, and industry best practices.
• Advanced proficiency with Microsoft Office Suite and working knowledge of relevant warehouse automation, robotics, and integration platforms.
• Experience working with distributed and remote teams, as well as direct client engagement.
• Excellent written and verbal communication skills with executive presence.
• Strong attention to detail and quality assurance in all deliverables.

TRAVEL:

• Less than 25% travel required.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent written and verbal communication skills.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Operations:

• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.

Planning/Organization:

• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work .

Certificates/Licenses/Registrations:

• None required.

Working Conditions:

• Cubicle working environment
• Noise level in the work environment is usually moderate

Physical/Environmental Demands:

Activity:

• Stand - Under 1/3 Time
• Walk -  Under 1/3 Time
• Sit – Over 2/3 Time
• Use hands to finger, handle, or feel - Over 2/3 Time
• Reach with hands and arms –  1/3 to 2/3 Time
• Climb or balance – None
• Stoop, kneel, crouch or crawl – Under 1/3 Time
• Talk or hear – over 1/3 to 2/3 time
• Taste or smell – None
• Other - None

Physical Activity Level:

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

Manual Dexterity:

• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:

• Specific vision abilities required by this job include close vision and ability to adjust focus.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.