ROI / Medical Records Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

ROI Specialist / Medical Records

Come Work for Iron Mountain

The Release of Information (ROI) Specialist is responsible for the accurate and timely processing of requests for patient health information in accordance with HIPAA, federal and state regulations, and organizational policies. This position involves extensive data entry, typing, and documentation to ensure efficient handling of all requests. The ROI Specialist plays a key role in safeguarding patient confidentiality and ensuring compliance with all legal and regulatory standards.

Location: 3000 2nd Avenue South Birmingham, AL 35233

Hours:

Monday - Friday 5:00pm - 1:30am

Pay: 16.25 - 16.50 (Based on experience)

Key Responsibilities:

• Process incoming requests for medical records via mail, fax, email, portals, or in person.
• Accurately enter request details, patient data, and release activity into electronic tracking systems.
• Type and prepare correspondence, authorization forms, and other documents related to ROI requests.
• Verify requestor identity and ensure proper authorization and compliance with applicable laws and policies.
• Retrieve, review, and prepare medical records using electronic health record (EHR) systems.
• Maintain detailed logs of all ROI activity, ensuring accuracy and completeness in data entry.
• Respond promptly to inquiries from patients, providers, attorneys, and other requestors.
• Handle sensitive information with a high degree of confidentiality and professionalism.
• Assist with legal requests, subpoenas, audits, and court-ordered disclosures.
• Stay current on ROI policies, HIPAA regulations, and state laws governing health information.

Qualifications:

• High school diploma or GED required.
• Knowledge of Medical terminology, preferably in ROI, medical records, or health information management.
• Experience in EHR systems (e.g., Epic, Cerner) and ROI management software.
• Working knowledge of HIPAA and medical records release regulations.
• Excellent organizational, communication, and customer service skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Certification (e.g., RHIT, RHIA, CRIS) is a plus but not required.