Sr. Customer Collections & Insights Analyst

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position

The Sr Customer Collections & Insights Analyst plays a critical role in achieving our overall objective of delivering best-in-class financial reporting, service, and operations with respect to the cash collections process.

At Intuitive, you will share a commitment to excellence by partnering with world- class managers and executive leadership. Finance is about “fueling innovation.” We do this by hiring quality people with a high level of capacity for growth, integrity, personal accountability, team-work, excellence, and drive. We are looking for a key-player that can take on additional responsibility as they progress in their career, and we are committed to providing an environment that fosters career growth and development.

Primary Roles and Responsibilities:

• Manage the end-to-end collections process for assigned portfolio.
• Identify process improvement opportunities to drive efficiencies and that will allow us to scale our accounting systems and financial reporting processes so that we can build a best-in-class back-end process that provides best-in-class customer service.
• Host customer calls to review account discrepancies, billing errors, disputes and other issues that will cause delay in payment.
• Work closely with the Credit Team, Billing Team, and Customer Finance teams to ensure that we adequately examined customer credit risks and adequate billing to ensure timely payment.
• Work closely with the Credit team to identify high risk customers and “watch-list” items to monitor potential collection risks.
• Manage continued reduction of DSO and prevent bad debt from accumulating.
• Provide in-depth reporting on our collections metrics that align with our annual goals.
• Engage our Sales teams to build and maintain a working relationship that will result in cash collection and reduction of past due amounts.
• Provide in-depth aging analyses for each sales region and customer segment.
• Manage our bankruptcy and high credit risk accounts.
• Work closely with AR, Lease Accounting, and Tax to provide Customer Finance with the information required to engage with the Customer appropriately.
• Provide in-depth aging and credit risk analysis for our lease & AMP customers.
• Assist with system design changes and perform user acceptance testing.
• Help Collections Supervisor, & Sr. Manager Accounts Receivable & other leads in month-end close processes.
• Maintain and provide data backed documentation in relation to SOX controls to assist the Collections Supervisor, & Sr. Manager Accounts Receivable.
• Assist with non-standard or ad-hoc process questions.
• Prepare & present collection updates, review meetings and/or close meetings, to key leadership.
• Help train and develop new employees as needed, and/or assist management in changing communication.
• Perform collection activities.
• Host Key Collection Calls
• Perform Month End Reporting

Required Skills and Experience

• 3+ years of relevant commercial collections industry experience.
• Ability to develop and deliver presentations.
• Demonstrated commitment to continuously improving current processes and procedures.
• Proven problem solving, statistical skills, and project management skills.
• Exceptional communication skills and the ability to partner and drive results.
• Ability to work productively in a dynamic environment and be a solutions-oriented team player.
• This role requires working onsite in our Peachtree Corners, GA office Tuesday, Wednesday, and Thursday every week.

Required Education and Training

• Bachelor's degree in Accounting, Business, Finance or equivalent combination of education, training, and 3 or more years of relevant commercial collections experience.

Preferred Qualifications

• Experience with enterprise accounting systems, such as SAP, is preferred.
• Experience with HighRadius Collections platform a plus.

Compensation & Benefits:

We provide market-competitive compensation packages, inclusive of base pay + bonus, benefits and equity. The hourly rate range for this position is $32.07 - $46.20.  It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. 

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Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.