Lead Engineering Technician - job 1 of 2

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position
Intuitive Surgical, Inc. produces the da Vinci® Surgical System, a minimally invasive robotic surgery system that uses highly complex mechanics, replaceable instruments and accessories, and enhanced three-dimensional visualization to extend surgical technique and precision beyond the limits of the human hand. The Lead Engineering Technician is responsible for overseeing daily operations and ensuring tasks are completed efficiently by engineering technicians in service manufacturing. This position works closely with engineering teams during the assembly, documentation, and testing of new products and processes. In addition, the lead engineering technician assists with training and mentoring new technicians, maintaining tooling, fixtures, and a clean, well-organized workspace. A strong sense of shared responsibility and shared reward is required as well as a commitment to high product quality.

Essential Job Duties

• RMA line support for FA, Repair, and Final Test of products.
• Manage daily operations under the guidance of a production supervisor.
• Lead by example, and ensure technicians are motivated, engaged, and have all resources needed for maximum productivity.
• Assist in training, mentoring, and professional development for debug technicians.
• Reduce quality notification backlog as well as drive other process improvement projects.
• Actively participate in quality improvement initiatives with engineering and quality teams
• Create and distribute daily production reports that include performance to plan, quality issues, and equipment/fixture issues
• Provide process feedback to the manufacturing, engineering, and training teams.
• PL and VR Tracking and Managing.
• Driving meetings for trends or issues.
• Prepare and present production and/or quality data as assigned by management.
• Provide training plan for employees to ensure job rotation.
• Communicate with Mfg. Leads to identify the priorities of production line support.
• Monitor team-member performance (safety, quality, efficiency, attendance) and escalate issues to management as needed.
• Crosstrain or mentor others in areas of expertise (as needed).
• Maintain 6S standards in assigned work areas.
• Provide Service Manufacturing Production support.
• Other duties as assigned by management/supervisors.

Required Skills and Experience

• Minimum 5 years of component level troubleshooting experience on complex FPGA/Microprocessor-based Printed Circuit Assemblies (PCAs).
• In-depth knowledge of Intuitive surgical systems, manufacturing processes, and equipment.
• Proven ability to identify, troubleshoot, and propose solutions to electromechanical failure modes.
• Proficiency in using diagnostic tools to troubleshoot manufacturing escalations and quality notifications.
• Strong analytical skills to troubleshoot and resolve technical issues.
• Ability to lead, mentor, and manage a team of technicians, including delegating tasks and providing guidance.
• Effective verbal and written communication skills for interacting with team members, engineers, and other stakeholders.
• Ability to perform complex failure analysis using proper engineering FMEA methods.
• Familiarity with Six-Sigma methods and ability to apply LEAN concepts.
• Ability to interpret and/or develop queries for data collection and process improvement analysis.
• Effective use of troubleshooting and measurement equipment like oscilloscopes, multi-meters, function generators, test platforms.
• Excellent engineering technical documentation skills and ability to convey complex analyses cross-functionally.
• Ability to drive change through leadership initiative, project establishment, presentation skills and cross-functional approval/acceptance.
• Self-starter and motivated to work in a fast paced and dynamic environment.
• Proficient in MS Word, Excel, PowerPoint, and Outlook.
• Ability to lift up to 50 lbs.
• Ability to travel up to 10% of the time.

Required Education and Training

• BS in Engineering or STEM 

Working Conditions

• Ability to perform repetitious duties while standing/sitting for long periods of time.
• Ability to lift up to 50 lbs.
• Ability to travel up to 10% of the time.

Preferred Skills and Experience

• Proficiency in CAD software and GD&T.
• Experience with ERP systems (Agile, SAP, e.g.).
• Knowledge of GMP, GDP, and Quality Systems Regulations.
• Familiarity with machining, post-processing, and modification practices.
• Six-Sigma Certification

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.