Global Customer Insights Intern

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Intuitive (maker of DaVinci surgical systems and the Ion endoluminal lung biopsy system)  is seeking a passionate Global Customer Insights Intern to support a wide range of customer and market insight initiatives at Intuitive. This individual will conduct mainly primary market research studies and analyses.  The Global Customer Insights (GCI) Intern will play a key supporting role in identifying marketplace opportunities and reducing business decision making risk. They will support members of the GCI team in confirming research objectives, identifying target audience, determining methodology, designing and programming surveys, managing projects, analyzing data and doing follow up analyses/data cuts, supporting  reporting, and preparing presentation decks.   

Interns will be expected to commit an average of 15-20 hours per week for this position.  Therefore, those MMRs that currently hold (or expected soon to hold) graduate assistantships or other commitments should not apply.

Duties and responsibilities

• Assist Global Customer Insights team members in business partner consultation
• Develop/refine research objectives, methodology, surveys/guides
• Analyze study results – and support team members with additional data cuts. Mine both new and existing data from a variety of studies for insights.
• Develop study reports/presentation decks, analyses, for business partners
• Use creativity to meet insights needs with limited resources
• Seek opportunities to grow as a professional market researcher

Qualifications

• 2+ years of experience analyzing problems using data sets, logic and holistic thinking
• Experience with both primary (qualitative and quantitative) and secondary methods.
• Undergraduate level degree + enrollment in graduate MMR program in good standing
• Strong interest in healthcare industries
• Strong written and oral communication skills
• Proficiency in Word, Excel, PP.  Experience with SPSS preferred. Graphics design a plus
• Strong prioritization and project management skills
• Proficiency in or ability to learn Qualtrics end user survey tool
• Willingness and desire to learn new skills and move beyond “comfort zone”

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay (paid at an hourly rate), benefits, and a housing allowance. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including relevant skills and experience for this internship, degree-seeking academic program (PhD, Master’s, Bachelor’s, etc), year in school, and location. The hourly rate is prorated against the intern program salaries listed and total program compensation will be based on internship duration.