Associate Director of List Matching (Remote)

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

Due to our continued growth, we are hiring for a Associate Director of List Matching at M3 Global Research, an M3 company.

About the Business Unit:  

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 20252 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. 

We are looking for a dynamic and analytical leader to oversee our target list matching operations within the market research team. The Director of List Matching at its core will be responsible for developing and implementing data matching strategies and assessing list match feasibility.

The Director of List Matching is a pivotal role for the organization and will serve as a subject matter expert for one of M3’s fastest growing products. Our ability to assess and deliver on market research target list projects is crucial, and this position will collaborate with our global teams to meet the standard.   

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Serve as a subject matter expert on all target list circumstances:
  • Participate in client discussions and provide feedback on target lists provided.
  • Collaborate with sales team to support client engagements, proposal development and project scoping efforts.
  • Troubleshoot on projects where list recruitment is behind on schedule
• Analyze list match results and provide feedback to internal teams on feasibility, concerns, or other feedback that teams should be aware of from the analysis.
• Define and maintain data matching standards, processes and best practices to ensure consistency and reliability of list match results.
• Collaborate with panel and custom recruitment teams to develop best practices when working through a client provided list.
• Work closely with clients and client service teams to understand research objectives and requirement and provide strategic guidance on data matching strategies and tactics for projects.
• Partner with engineering on developments to the existing list match tool to maximize efficiency from the list and vet other potential technology solutions for further improved performance.
• Liaise with Compliance team to ensure contractual agreements are in place and adhered to.
• Responsible for training and education when it comes to the list match product.

Education and Training Required:

• Bachelor’s degree or equivalency

Minimum Experience: 

• Minimum of 8 years market research experience in a project management, fieldwork/recruitment or feasibility assessment role.
• Must have at least 5+ years of dealing with target lists with prescribing habit data, or segmentation.

Knowledge, Skill, Ability:

• Understanding of list segmentation and prescribing habit data
• Thorough understanding of the market research fieldwork industry.
• The candidate must have exceptional written and verbal communication skills. This position requires the candidate to serve as a subject matter expert and will be required to communicate to both internal project stakeholders, as well as client facing. 
• Self-motivated and able to (re)prioritize tasks throughout the workday.
• Exceptional time management, organizational skills, attention to detail and ability to multitask.
• Well-developed analytical and creative problem-solving skills.
• The ability to work autonomously and in a team environment to successfully meet project specific and departmental objectives.
• Proficiency in analyzing business processes, eliciting requirements, and creating documentation (use cases, process flows, etc.)
• The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
• This candidate is expected to demonstrate enthusiasm and pride in constantly improving the quality of M3’s services. Serving as an internal advocate to monitor and ensure compliance with M3’s ISO quality management system. The candidate must adhere to all processes and relevant guidelines.

Benefits:

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

M3 USA is an equal opportunity employer, committed to the principles of inclusion and diversity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at M3 USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical or mental disability, medical history or genetic information, sexual orientation, gender identity and/or expression, marital status, past or present military service, family or parental status, or any other status protected by the federal, state or local laws or regulations in the locations where we operate.

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