Lead Pharmacy Technician

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defence and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

This position is contingent upon award

This position will support the US Department of Veterans Affairs Critical Staffing Program. The person in this position will represent International SOS Government Medical Services, Inc. and provide services outlined below:

The Pharmacy Technician role is part of a program that provides comprehensive pharmacy services. This position plays a critical role in supporting various healthcare programs that cater to specific populations, including veterans and their families. The Pharmacy Technician will apply established management protocols to review and process prescriptions, which may require interaction with healthcare providers, patients, and their families.
The program operates from multiple physical locations as well as various virtual (home office) setups, depending on the tasks at hand. In the past fiscal year, the program has handled millions of prescriptions across a diverse range of sources from across the country.

• Read and interpret prescriptions for completeness.
• Identify missing pertinent information and correspond with providers or patients for clarification as needed.
• Enter correct drug strength, dosage form, directions, quantity and day’s supply into the patient’s medication profile per Meds by Mail (MbM) policy.
• Process prescription refills and electronic prescription renewal requests. The prescription entry will be verified by a pharmacist.
• Read computer screens and select specific drugs and products required to fill a prescription by name, strength, quantity, refill number and directions.
• Process patient letters, including return and back-order letters.
• Work in various queues including adding new providers to MbM provider database and work in various specialty pharmacy teams.
• Operate various types of pharmacy automation and office equipment including, but not limited to scanner, fax, computer software and hardware, printers, etc.
• Utilize pharmacy information systems to identify basic therapeutic problems such as duplicate therapy with drugs in the same drug class and alerts the pharmacist to the possible need for clinical intervention.
• Process medications that are returned to MbM facilities according to MbM Policy.
• Perform call center tasks according to MbM policies and procedures and all applicable federal and state laws, documents oral disclosures in the patient’s electronic health record.
• Report medication errors and quality issues in alignment with MbM Quality and Safety reporting program.
• Participate in reviewing medication histories, allergies, adverse drug reactions, and drug therapy compliance with patients and significant family members or caregivers.
• Assist in scheduling, timecard corrections, answering questions from contract staff.
• Maintain records on background investigations, training on contract staff, reports.
• Responsible for day-to-day administration and coordination of contract technician staff activities with other production areas.
• Perform the varied tasks involved with human resource management.
• Assist with training and education of personnel and ongoing evaluation of performance.
• Initiate corrective actions necessary for any conduct violation and monitors excessive tardiness or sick leave for contract personnel.
• Plan and publish contract work schedules in a timely manner, ensuring adequate staffing for the accomplishment of the MbM mission and make recommendations on allocation of resources to increase efficiency.
• Monitor work output of contract personnel and report any issues to MbM COR.
• Enforce appropriate training and disciplinary action for contract personnel involving medication errors in a timely manner, or below average production.
• Ensure mandatory training is completed timely by contract personnel.
• Resolve problems and complaints of contract personnel.
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Basic Requirements/Certifications:

• Must be Certified by the National Pharmacy Technician Certification Board.
• Must possess six months of experience in retail or hospital pharmacy setting OR be a graduate of an Academic Technician Training Educational Program.
• Must possess demonstrated experience leading a group or project that would indicate the ability to manage and supervise others.
• Must possess demonstrated experience in administrative/records management to assist with maintaining required records on staff background investigations, training, and reporting.

Education Required:

• A high school diploma or equivalent.

Physical Requirements:

• Work is normally performed in a typical interior/office work environment.
• Work involves sitting and standing for prolonged periods of time.
• May require bending, stooping and lifting up to 15 lbs.

Other Special Qualifications:

• Must be able to read, write, and speak English to effectively communicate.
• US Citizen or Permanent Resident Card is required.
• Pass/possess VA Public Trust Clearance.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran following applicable federal, state and local laws. 

Compensation| Min: Pay is negotiable.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. The applicant’s background, experience, skills, internal equity, and alignment with geographical market data will determine the final salary and offer.

Benefits:

This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus.  International SOS complies with all federal, state, and local minimum wage laws.