VP, Global Commercial Operations (Hybrid)

As the Vice President of Global Commercial Operations, you will lead the strategy, execution, and evolution of Insulet’s global commercial operations—driving data-informed decision-making, operational efficiency, and business insight across the organization. As a key member of the commercial leadership team, you will serve as a strategic advisor and operational driver for all commercial functions, ensuring best-in-class forecasting, analytics, field enablement, and cross-functional alignment. 

 
Your success will come from your ability to bring clarity and structure to a complex, data-rich environment—shaping strategy through actionable insights and enabling scalable, repeatable excellence across markets. 

 

We’re looking for: 

• A strategic leader who can architect and operationalize complex commercial ecosystems, ensuring alignment between long-term vision and real-time execution 

• A transformative leader who elevates organizational capability through data-driven insights, process optimization, and scalable infrastructure 

• A cross-functional integrator who influences across executive teams and functions—ensuring commercial, financial, and operational alignment 

• A talent and culture builder who develops high-performing teams, fosters cross-functional excellence, and champions continuous improvement across the organization 

 

Responsibilities 

Lead Global Commercial Operations  

• Architect and evolve the Global Commercial Operations function—spanning global data and platform strategy, demand planning, forecasting, and training development and governance 

• Drive operational excellence and commercial effectiveness across the global business 

• Champion process improvements, enablement opportunities, and capability development to continuously raise commercial execution standards 

• Ensure the commercial organization is equipped with the insights, tools, and capabilities required to accelerate growth, optimize performance, and enhance customer engagement 

• Drive the adoption of modern digital platforms (e.g., Salesforce, Veeva, Tableau, CRM, sales enablement tools, digital asset management) across global commercial operations to enhance customer engagement and field productivity.

• Advanced Analytics Integration: Champion the use of advanced analytics, AI/ML models, and data visualization tools to inform go-to-market strategies, resource allocation, and performance optimization.

• Data Governance & Commercial Insights: Establish strong data governance frameworks and partner with IT and data teams to ensure data quality, consistency, and actionable insights that drive business decisions.

• Tech Stack Strategy Partnership: Collaborate with the CTO/ CIO organizations to shape the commercial tech stack roadmap, ensuring alignment with business goals, scalability, and innovation.

• Digital KPIs & Measurement Rigor: Define and track key performance indicators (KPIs) that measure the impact of digital initiatives, customer experience improvements, and commercial effectiveness.

Enable Data-Driven Commercial Strategy 

• Guide the development and integration of data systems and tools that improve operational visibility, efficiency, and agility across commercial functions 

• Serve as the executive sponsor for data governance across all commercial operations functions, championing data integrity, harmonization, and strategic utilization to enable consistent, high-impact decision-making across global markets 

• Partner with IT and enterprise data teams to shape and execute the commercial data strategy, ensuring platform and infrastructure readiness to support global analytics and reporting needs  

Lead Global Demand Planning Strategy 

• Oversee the development and execution of an integrated demand planning strategy that aligns commercial goals with supply chain capabilities, product lifecycle planning, and market dynamics 

• Guide the development of robust, data-driven forecasting models that support new product launches, replenishment planning, and scenario analysis across regions and business units 

• Partner with sales, marketing, finance, and supply chain to ensure alignment of forecasts with market demand, promotional activity, capacity constraints, and financial targets 

• Establish governance processes, KPIs, and cadence reviews to improve forecast accuracy and drive accountability across global and regional teams 

 

Drive Global Training Strategy & Execution 

• Guide the development and execution of a global training strategy that aligns with enterprise-wide commercial, medical, and product priorities, ensuring consistency, scalability, and measurable impact across regions 

• Facilitate alignment between the training function and senior leaders across commercial, medical affairs, franchise, and regional teams to integrate training initiatives with go-to-market strategies, while collaborating to monitor impact, close performance gaps, and continuously elevate commercial capabilities 

• Sponsor the adoption of modern learning methodologies and technologies—such as adult learning principles, digital platforms, and adaptive learning—to ensure training effectiveness, engagement, and long-term capability development 

• Ensure frameworks are in place to translate global training strategies into effective local execution, accounting for regional market nuances, product lifecycles, and sales team competency levels 

• Oversee KPIs and impact measurement for training programs to evaluate behavior change, sales effectiveness, and alignment to business outcomes; ensure data-driven improvements are implemented across the training lifecycle 

 

Lead and Coach High-Performing Teams 

• Lead a diverse team of commercial and data analysts, demand planners, and training professionals 

• Cultivate a performance-driven culture that emphasizes collaboration, accountability, and continuous learning 

• Empower teams to act as internal consultants and strategic enablers across the business 

• Support the development of each team’s leadership, operational, and technical capabilities, ensuring teams are equipped to meet both current and future business demands 

 

Ensure Cross-Functional Alignment  

• Serve as a key member of the commercial leadership team, advising on operational levers to drive growth 

• Build strong cross-functional partnerships to ensure commercial readiness and scalability of key initiatives 

• Facilitate coordination across regions and business units, driving alignment, consistency, and agility in go-to-market execution 

 

Education and Experience 

Minimum Qualifications

• Master’s degree required, preferably in business administration, healthcare management, commercial strategy, or a related field from a top-tier academic institution (e.g., MBA, MPH, MHA) 

• 20+ years of experience in healthcare, pharma, biotech, or diagnostics, with 8–10 years leading commercial operations at scale 

• Demonstrated experience with advanced planning tools and platforms (e.g., Salesforce, Power BI, Tableau, Veeva, SAP) 

• Proven experience in inspiring, developing, and managing large, cross-functional teams across complex and matrixed organizations 

 

Preferred

• Executive experience in data analytics, finance, or strategic management strongly preferred 

Skills and Competencies 

• Highly proficient in establishing forward-looking commercial strategies across regions, aligning long-term objectives with evolving market dynamics 

• Proven ability to lead through transformation, ambiguity, and continuous evolution, ensuring team engagement and operational agility 

• Demonstrated strength in optimizing planning cycles, resource allocation, and business operations to drive measurable impact and performance 

• Skilled in partnering with key stakeholders (e.g., medical affairs, franchises, sales, finance, legal) to drive aligned execution and integrated commercial operations 

• Advanced ability to translate data and analytics into actionable insights to guide commercial decision-making and investment prioritization 

• Highly skilled in aligning individual and organizational goals, providing thoughtful performance management, investing in talent development, and inspiring a culture of continuous improvement and excellence 

• Strong command of regulatory frameworks, reimbursement systems, and healthcare delivery models 

• Comfortable operating in global environments, adapting communication and influencing styles to diverse cultural and regulatory contexts 

• Possesses a continuous improvement mindset, focused on driving business outcomes and operational KPIs 

• Deep understanding of financial levers, commercial models, and business performance metrics to guide strategic planning and investment 

 

Physical Requirements 

Travel requirements: 30% 

NOTE: This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office at least three (3) days per week. #LI-Hybrid

Additional Information:

The US base salary range for this full-time position is $208,200.00 - $312,300.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.