Join Incident IQ as a Senior Professional Services Consultant to lead the implementation of innovative SaaS solutions for K-12 schools, enhancing operational efficiency and customer success.
Responsibilities: Oversee integration development, manage projects, deliver training, troubleshoot issues, and foster cross-functional collaboration within the company.
Skills: Proficiency in integration solutions, Javascript, API design documentation, Angular, React, and strong communication skills are essential for success in this role.
Qualifications: 3-5 years of hands-on development experience with integration solutions; familiarity with EdTech, Azure, and .NET is preferred.
Location: The position is based in Atlanta, GA, with potential travel required.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $90,000 - $130,000.
Company Overview
Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12
schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the Incident IQ platform to manage and deliver mission-critical services. Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ’s environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm and effort.
Senior Professional Services Consultant Overview:
The Senior Professional Services Consultant is an important, hands on role at Incident IQ as you will own the implementation of our product for our key strategic partners and enterprise customers. The ideal candidate is passionate about technology, solutioning, and customer success. The Senior Professional Services Consultant is part of the Product organization and will work closely with our Alliances organization. As a self-motivated individual, you should have a strong intellectual curiosity and a willingness to experiment with integration technologies. You'll need to work both independently and collaboratively to identify challenges and develop solutions. You will also own our API evolution and documentation.
Responsibilities:
Requirements:
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