Director, Customer Success

🔍 What we're looking for: Humata Health Inc. is seeking a dynamic and results-driven Director, Customer Success Manager to join our team. As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our healthcare customers by serving as their trusted advisor and advocate. You will guide customers through their journey with Humata Health, driving adoption, retention, and overall satisfaction while promoting long-term partnerships.

📍Location: Hybrid - Orlando, Florida, US or Remote, US

✅ Responsibilities

• Independently manage customer relationship, set project direction, develop key deliverables, escalate risks, and influence stakeholders

• Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations.

• Establish a trusted advisor relationship through acting as a consultant as well as a solution engineer

• Develop and execute success plans tailored to customers' strategic goals and operational workflows.

• Collaborate with internal teams, including Growth, Product Development, and SME’s, to align solutions with customer needs

• Track and analyze key metrics related to Humata’s performance and to inform proactive strategies.

• Provide insights on industry best practices and leverage analytics to demonstrate value and ROI.

• Build and deliver tailored reports and presentations with stakeholders of all levels - mainly related to front-end revenue cycle operations

🛠 Role Requirements

• Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field.

• 5+ years of experience in a customer success, or consulting role, preferably in healthcare or technology

• Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization is required

• Experience working in small teams where both strategic thinking and tactical execution are required daily

• Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams

• Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences.

• Proficient in PowerBI and data analytics

• Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs).

⭐Preferred Experience & Skills:

• Demonstrate ability to work effectively in small team environments and early-stage companies

• Proactive problem-solver who thrives in a fast-paced environment

• Skilled in conflict resolution and adept at navigating complex challenges

• Experienced in denials management with advanced ability to analyze data, trend denial activity over time, and generate insights related to our Humata solution

• Willingness to travel as required (up to 30%).

Hiring Process & Timeline

We are targeting a start date of October or November 2025

Interview Stages:

1. Initial phone screen with HR

2. Hiring manager interview

3. Stakeholder interview

4. Case study & roundtable

5. Reference checks

6. Offer

🚀 Why Join Humata Health?

• Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes

• Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL

• Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles

• Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match

• Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development

• Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued

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Pay Transparency

Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions.

Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits.  Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity.

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Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.