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Position Overview:

The Director of Strategy Advancement for Associate Technology Experience (ATX) will provide visionary leadership across product, experience design, and insights functions to enhance the end-to-end technology experience for Humana associates. This role will drive strategic planning, execution, and continuous improvement of the technology solutions and platforms that empower associates to perform at their best. The Director will collaborate with enterprise teams to align priorities and deliver measurable improvements in productivity, engagement, and satisfaction.

Job Description: Director of Strategy Advancement – Associate Technology Experience

Job Description:

The Director is at the forefront of advancing ATX' vision to help Humana's associates achieve their peak productivity.  They are a collaboration catalyst across the ATX disciplines spanning product, design, architecture, engineering and support services.

Key Responsibilities:

• Strategic Leadership: Set the vision, strategy, and roadmap for ATX products and services, design, and insights initiatives to drive exceptional technology experiences for associates.
• Cross-functional Collaboration: Partner with IT, HR, and business/IT segment leaders to ensure the technology experience aligns with organizational priorities, enterprise requirements, and end user needs.
• Product and Design Excellence: Drive human-centered design practices across ATX products and services, championing usability, accessibility, and customer centric experiences. Oversee the product lifecycle from ideation to delivery.
• Insights and Analytics: Lead research and analytics functions to gather actionable insights on associate technology needs, pain points, usage patterns, and satisfaction. Translate insights into prioritized opportunities, measurable KPIs, and business outcomes.
• Innovation and Continuous Improvement: Promote a culture of experimentation, rapid iteration, and advanced solutioning using emerging technologies. Continuously seek opportunities to improve the associate technology experience through feedback loops and deep listening.
• Team Leadership: Build, mentor, and inspire a high-performing team of product managers, service designers, UX researchers, and insight analysts.

 

Use your skills to make an impact
 

Minimum Requirements & Qualifications:

• 8+ total years of progressive experience in product strategy, digital design, and/or technology experience leadership for large organizations.
• Proven ability to lead cross-functional teams and navigate complex stakeholder environments.
• Strong knowledge of technology experience standards, digital tools, and enterprise strategies.
• Exceptional analytical, strategic thinking, and communication skills.

Preferred Experience:

• Demonstrated success transforming enterprise technology experiences for employees/associates.
• Track record in leveraging data and insights for sustained product improvement.
• 3+ years of technology product management and/or digital/service design leadership experience.

 Additional Information

Work-At-Home Requirements

• WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.  
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

#LI-Remote

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$168,000 - $231,000 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 10-27-2025

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.