Senior Manager of Process Excellence
*At Securian Financial the internal title for this position is Business Operations Sr. Manager.
Overview:
Are you passionate about driving enterprise-wide transformation and empowering teams to deliver measurable business outcomes? Securian Financial Group is seeking a dynamic Senior Manager of Process Excellence to lead a high-performing team of consultants and analysts focused on process improvement and knowledge management. This strategic leadership role is pivotal in shaping operational capabilities, fostering innovation, and aligning initiatives with organizational priorities.
You’ll oversee a team of 10 professionals who serve as trusted partners across the Enterprise and Operations division, delivering tools, best practices, and project support that accelerate progress and enhance quality. If you thrive in a fast-paced environment, enjoy solving complex problems, and excel at building strong stakeholder relationships—this is the opportunity for you.
Responsibilities include but are not limited to:
Lead and coach a team of consultants and analysts supporting enterprise-wide process improvement (PI) and knowledge management (KM) initiatives.
Drive accountability and recognition for delivering business value and fostering a culture of trusted partnership.
Manage intake and resourcing for PI and KM projects, ensuring alignment with organizational priorities and measurable outcomes.
Build and maintain strong stakeholder relationships across solution groups to assess emerging needs, gather feedback, and ensure project success.
Initiate and follow through on project charters, ensuring clarity of objectives and deliverables.
Evaluate and experiment with operational capabilities, including tools that support process measurement, service design, and quality improvement.
Represent the team on Enterprise committees, contributing research and strategic insights.
Serve as a peer advisor to senior leaders on sensitive or complex process improvement challenges.
Qualifications:
Proven leadership experience (LOP experience preferred).
Background in process improvement (Black Belt certification preferred).
Strong problem-solving and decision-making skills.
Excellent relationship management and communication abilities.
Strategic thinker with a continuous improvement mindset.
Demonstrated ability to motivate and develop staff in a fast-paced environment.
Exceptional written and verbal communication skills for engaging with executives and associates.
Preferred Qualifications:
Experience leading cross-functional teams in enterprise transformation initiatives.
Familiarity with knowledge management systems and methodologies.
Exposure to service design and operational capability development.
Ability to influence and advise senior leadership on strategic process improvement.
Prior involvement in enterprise committees or councils focused on risk, transformation, or operational excellence.
Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes), you’ll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.
The estimated base pay range for this job is:
Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job – it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:
Paid time off:
We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
Holidays: Securian provides nine company paid holidays.
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:
Mental Wellness and Disability
Pride at Securian Financial
Securian Young Professionals Network
Securian Multicultural Network
Securian Women and Allies Network
Servicemember Associate Resource Group
For more information regarding Securian’s benefits, please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.
Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).
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