Care Pro Relationship Manager
Skills
- Proven experience in client/patient management or demanding customer service roles
- Strong relationship-building and coaching skills for caregiver engagement
- Scheduling and staffing strategy experience
- Excellent verbal and written communication
- Ability to use CRM and scheduling tools effectively
- Operational problem-solving and triage skills
- Sensitivity to client needs and high standards for care quality
- Flexibility to support occasional evenings, weekends, and holidays
Responsibilities
- Develop and execute market staffing strategy via proactive Care Pro outreach, scheduling best practices, and creative staffing processes
- Coordinate closely with Client Managers to understand client needs, care plans, and scheduling nuances to create optimal matches
- Mobilize newly hired Care Pros quickly and efficiently to ensure timely client coverage
- Serve as primary point of contact for Care Pros, providing coaching, feedback, and support to improve visit quality
- Monitor schedule adherence and adjust staffing to meet changing client needs and partner priorities
- Triage and resolve real-time market issues, escalate and delegate when appropriate
- Collaborate with Care Pro Performance, Recruiting, Training, CPHR, and Trust & Safety teams on cross-functional initiatives
- Support Client Manager on partner communications, client experience tasks, and billing/collections as needed
Education
- High school diploma or equivalent required
- Bachelor’s degree preferred but not required
Benefits
- Base salary range $64,000–$71,600 (hiring range)
- Equity package
- 401(k) with up to 4% company match
- Medical, dental, and vision coverage (including zero-cost plans available)
- Employer-paid Short Term Disability, Long Term Disability, and Life Insurance
- Voluntary additional Life Insurance option
- Generous time off program, holiday pay, and occasional weekend/evening flexibility
- Mental health benefits, wellness program, and employee discount programs
- Remote-first work environment
Average salary estimate
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Honor exists to expand the world's capacity to care.
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