Retail Enablement Manager - CXJO

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman is currently accepting applications for the position of Manager- Retail Enablement.

As Retail Enablement Manager, you will play a key role within the Retail Central Operations team at Holman, working to support retail leadership, customer experience and our internal partners. As a part of our team, you will direct initiatives such as training, best practices, content, tools and technology.  Work directly with sales and store leadership, Holman University, marketing, and our IT teams to drive our ability to provide an exceptional customer experience by optimizing processes within our current Digital Retail and CRM tools. An ideal candidate will have a passion to help others succeed and a desire to work in a role that is continuously evolving in a fast paced dynamic organization.

Primary Tasks:

• Innovate, Design & Consult on all aspects of digital retail and CRM affecting sales and customer experience
• Manage vendor responsible for deploying digital retail and CRM tools
• Serve as internal project manager for implementation and maintenance of business-wide rollout of key software applications
• Understand success factors and requirements of the applications being implemented.
• Develops and refines project and communication plans for each store based on unique needs.
• Communicate timelines, success factors, contact points, and dependencies to all stakeholders, participants, and affected staff.
• Coordinate 3rd party application staff to implement at our dealership operations.
• Coordinate dealership staff and support resources to assist implementation and assure success.
• Optimize, validate, and test configurations to assure they meet objectives and maximize effectiveness.
• Coordinate initial and ongoing user training and/ or vendor support at dealership, as necessary.
• Manages project plans to ensure all parties meet targeted deadlines. Identifies and documents best practices and recommendations to refine implementation and support processes.
• Acts as main point of contact for applications for escalations acting as a liaison between store and vendor.
• Follow-up with operations leadership and staff to assure applications are fully implemented, configurations are optimized, application is being used effectively, and KPIs are being hit.
• Perform all other duties and special projects as assigned.

Relevant Work Experience:

• 7-10+ years’ experience, including 3+ at a leadership level
• Breadth and depth of technical or functional expertise in own area of responsibility or department; may be acquiring knowledge of other related areas of departments.
• Developing and implementing processes, methods, and tools to increase efficiency and accuracy.
• Reviewing and improving processes, methods, and tools to increase efficiency and accuracy.
• Previous large-scale project management experience

Education and/or Training:

• Bachelor’s degree Required
• Additional education, certifications, or other distinctions are a plus
• PMP (Project Management Professional) certification preferred
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $88,590.00 - $128,455.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.

Artificial Intelligence Statement

To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration. 

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.