Product Operations Quality Specialist

We are looking for a Product Operations Quality Specialist, serving as both the proactive quality assurance backbone and reactive problem-solving specialist for our marketplace operations. This dual-function role ensures product listings are optimized and marketplace-ready through preventive quality control while also investigating and resolving critical product issues to maintain seller satisfaction and customer experience. You'll operate in a fast-paced, 24 hour SLA environment requiring exceptional attention to detail and quick problem-solving capabilities.

This is a full-time position and will follow US business working hours.

Proactive Quality Assurance

• Product Listing QA: Review and verify product listings, images, titles, and descriptions for accuracy and marketplace compliance before distribution to partner channels
• Content Optimization: Optimize product titles and descriptions using SEO best practices and marketplace-specific guidelines
• Preventive Quality Control: Act as second line of defense between Product Data Specialists and eCommerce Channel Operations to prevent listing errors

Reactive Issue Resolution

• Problem Investigation: Investigate and resolve product listing errors flagged by sellers or through customer returns within 24-hour SLA targets
• Data Quality Enhancement: Correct images, descriptions, titles, and technical specifications for existing problematic listings
• Comprehensive Research: Conduct web research to source missing product information and high-quality images for issue resolution

Image Management & Technical Operations

• Image Editing & Optimization: Edit and optimize product images, ensure platform requirements compliance, perform basic editing (cropping, color correction, background removal)
• Channel Compliance: Assess image eligibility for channels with strict requirements and collaborate with eCommerce Channel Operations to prevent uploads to restricted channels
• Technical Data Processing: Utilize advanced Excel/Google Sheets skills for data analysis, tracking, and bulk data cleanup

Process Management & Analytics

• Workflow Management: Manage tasks through Monday.com project management system while maintaining SLA compliance
• Performance Tracking: Track resolution metrics, quality issues, and maintain performance benchmarks
• Process Improvement: Identify patterns in product issues, provide feedback to Product Data Leads and specialists to reduce future listing errors
• SOP Adherence: Follow established standard operating procedures and quality standards for consistent issue resolution

Special Projects & Collaboration

• AI Tool Integration: Support AI image review processes and work with cutting-edge AI-powered tools
• Cross-functional Collaboration: Work closely with Product Data Specialists, eCommerce Channel Operations, and Marketplace Inventory Operations teams
• System Feedback: Provide input on proprietary tools to drive system improvements
• Escalation Management: Escalate complex issues to Marketplace Inventory Operations Catalog Lead when needed

Required Qualifications

Essential Technical Skills

• Image editing proficiency - Advanced skills in photo editing software and optimization techniques
• SEO knowledge - Strong understanding of SEO principles for product optimization and content creation
• Data analysis expertise - Advanced Excel/Google Sheets skills for complex data processing and analysis
• Research capabilities - Excellent web research and data verification skills
• Communication excellence - Strong English writing skills for seller interaction and documentation

Core Competencies

• Problem-solving expertise - Ability to quickly diagnose and resolve complex product issues under pressure
• Quality focus - Systematic approach ensuring accuracy, completeness, and high attention to detail
• Time management - Proven ability to work efficiently under 24-hour SLA pressure while maintaining quality standards
• Process orientation - Understanding of marketplace requirements, compliance standards, and quality control procedures

Required Experience

• E-commerce background - Experience in e-commerce operations, content creation, digital marketing, or customer support
• Product listing optimization - Hands-on experience with marketplace listing management and optimization
• Quality assurance - Previous QA/quality control experience, preferably in e-commerce environment

Preferred Qualifications

• Advanced technical skills - Web scraping, data extraction, and CRM system proficiency
• AI tools experience - Familiarity with AI-powered optimization and review tools
• Industry knowledge - Fashion/apparel merchandising background
• Platform expertise - Experience with multiple marketplace platforms and their specific requirements
  

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.