Pharmacy Operations Manager

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

Pharmacy Operations Manager

About the Role

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

As Pharmacy Operations Manager, you'll lead, motivate and support the pharmacy team to dispense prescriptions in a mail-order pharmacy environment to our patients. You will oversee our pharmacy tech team, including hiring, scheduling, and day-to-day operational task oversight. This is an opportunity to promote a safe, efficient, and impactful pharmacy team operating at the core of exceptional patient care, whilst pushing forward what it means to operate a pharmacy in a digital environment.

This role is based on-site in our Gilbert, Arizona facility.

You Will:

• Oversee all pharmacist tech workflow and operations within the front-end pharmacy

• Lead one-on-ones and pharmacy team huddles with pharmacist techs to promote and achieve high levels of performance

• Practice all state and federal pharmacy regulations for the ordering, handling, and management of prescriptions and/or prescription drug products

• Oversee, support and develop your leads and pharmacist techs within initiatives designed to drive scalability and efficiency within the pharmacy from both a systems and workflow perspective

• Execute high level company and pharmacy strategies

• Analyze data in key areas related to performance, safety, error tracking and trend data

• Coordinate new process development and their implementation plan

• Collaborate on the development and review of standard operating procedures

• Work closely with General Manager and Ops leaders to ensure the pharmacists and tech team work in lock-step with each other and the needs of the business

• Follow all state and pharmacy regulations and rules as designated by the State of Pharmacy and the Food and Drug Administration (FDA)

• Maintain and promote all security and privacy rules regarding the use and handling of protected health information (PHI) in compliance with federal and state HIPAA regulations

• Update and maintain patient profile records as necessary according to state pharmacy regulations

• Promote and maintain a clean and sanitary work environment as mandated by the FDA’s rules and regulations

• Provide a world class pharmacy experience for every one of our patients

• Contact and engage with potential candidates

• Perform regular pharmacist and pharmacist tech duties such as drug utilization reviews, medication label checks, patient counseling, drug information review as needed

• Lead employer-directed pharmacy technician education programs

• Serve as a member on the pharmacy quality team

• As part of this role you are expected to be or get licensed in multiple key states as required by the business

You Have:

• Bachelor's Degree in Pharmacy (Doctorate preferred) Required

• 5-7 years in a pharmacy supervisory role with experience managing licensed and registered pharmacy technicians Required

• Effective knowledge of state and federal pharmacy laws, rules and regulations related to the practice of pharmacy

• Ability to work flexible shift times

• Proficiency in English, verbal and written

• Proficiency in Windows based computer systems

• Ability to deliver and receive feedback and information effectively to individuals and groups

• Willingness to work in a team environment and promote company culture

• Ability to stand for long periods of time

• Ability to lift over 30lbs safely and independently

• Mail Service/Mail Order Pharmacy Experience

• PharmD - Licensed Pharmacist Active Pharmacist License in pharmacy’s home state, or willing to get licensed there Upon Hire Required

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• Employee discounts on hims & hers online products

• 401k benefits with employer matching contribution

• Offsite team retreats

Conditions of Employment:

• This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.

• This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).

• Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.

• Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.