Operations Manager, Provider Engagement, Telehealth

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We’re seeking a strategic and execution-driven Operations Manager to join our Telehealth Operations team. This newly created role will focus on driving performance, engagement, retention, and satisfaction for our Care Teams—including MDs, NPs, and RNs.

You’ll report to the Associate Director of Care Team Acquisition & Engagement and partner closely with a Sr. Operations Associate focused on network performance. Your primary mandate: design and operationalize programs that improve the experience of Care Team members and maximize their contributions on our platform.

You’ll collaborate cross-functionally with Recruiting, Credentialing, Medical Affairs, Analytics, and Customer Support to launch scalable, data-informed initiatives. This hands-on role calls for strong analytical acumen, a customer-first mindset, and a passion for building systems that support clinical excellence at scale.

You Will:

Care Team Engagement & Retention

• Own the long-term engagement strategy for Care Team members across the platform.

• Design persona-based engagement initiatives.

• Continuously collect and synthesize “voice of the Provider” feedback, and translate it into actionable insights that shape platform improvements and care team programs.

Performance & Experience Management

• Develop frameworks and dashboards to track provider performance, retention, and other engagement signals.

• Design and run experiments to optimize performance and provider satisfaction.

Data-Driven Strategy & Execution

• Leverage tools like SQL, Looker, and Google Sheets to uncover trends and root causes in provider performance and engagement.

• Champion a patient and provider-first mindset across the Care Experience team through structured feedback loops and process improvements.

You Have:

• 8+ years of experience in strategy, operations, or analytics—ideally in a high-growth DTC or marketplace environment.

• Strong analytical skills, with comfort working in SQL, Looker, and spreadsheet modeling.

• A bias toward action, and the humility to build collaboratively in a fast-paced, ever-changing environment.

• Proven ability to drive complex, cross-functional initiatives from concept through execution.

• Clear, structured communicator—able to distill complex data into compelling narratives.

• Experience working with clinical, customer support, or other highly specialized workforces is a plus.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.