Airport Custodial Services Supervisor - Facilities - SFO (9230) - 156205

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Specific information regarding this recruitment process is listed below.

• Application Opening: Tuesday, August 19, 2025
• Application Deadline: Apply immediately. Application filing will be open at least through 5:00 PM on Wednesday, September 3, 2025 and will close any time thereafter.
• Salary Range: $92,898 - $113,022
• Recruitment ID: PBT-9230-156205

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco, has a workforce of approximately 1,900 City employees and is committed to being a diverse, equitable, and inclusive employer.

SFO is more than an airport—we are a dynamic organization where employees collaborate with a wide range of stakeholders to support global travel, economic development, and public service. We are recognized as a leader in environmental sustainability, equity, and forward-thinking infrastructure, and continue to be at the forefront of transforming the travel experience.

Our mission is to deliver an airport experience where people and our planet come first.

Our Vision, Mission, and Core Values shape our culture and operations as we continue to build a supportive, purpose-driven workplace where all employees can thrive.

Learn more about careers at SFO at flysfo.com, and follow us on Facebook, Instagram, YouTube, LinkedIn, Bluesky and Threads.

Under general direction, the 9230 Airport Custodial Services Supervisor is responsible for all custodial services, furniture and equipment in airport buildings/structures and areas adjacent to the San Francisco International Airport; requisitions cleaning materials and supplies; exercises general supervision and direction, through subordinates, over large groups of custodial employees.

The essential functions of this position include, but are not limited to the following:

1. Investigates and addresses complaints regarding janitorial service; analyzes methods by which work is performed, with a view to improve custodial services and utilization of employee time; instructs supervisory personnel in changes in cleaning procedures and methods.
2. Develops safety and training programs; manages inspection programs for cleaning equipment to ensure safe operation; reviews and signs all industrial accident reports; works with window cleaning unit to evaluate and implement goals, procedures, and responsibilities of window cleaning operations.
3. Submits and follows up on requests by serving as Custodial Services’ point of contact for any necessary maintenance or preventative repairs revealed or discovered in the course of work activities to plumbing, roofs, ceilings, windows, walls, doors, glassware, stairs, floors, signs, and any needed painting in rooms, stairways and halls.
4. Maintains records of cleaning projects, maintenance work, repairs and service needs on all mechanized janitorial equipment; coordinates with the Custodial Services’ Administration Office to ensure funding for and completion of repairs.
5. Makes recommendations and requests for cleaning materials, supplies and equipment; tests new materials and equipment to implement new solutions for Custodial operations; signs material received forms for all contractual services performed for custodial department; maintains inventory control records of custodial supplies.
6. Inspects furniture; reports damaged and missing furniture; maintains a furniture inventory; arranges for repair of furniture.
7. Maintains through subordinate employees all keys and key records for buildings and Airport Terminals; issues keys to new employees, arranges for changes of key cylinders and lock repairs; maintains a record of keys issued for all employees’ lockers.
8. Supervises collection of coins from nursery, dressing rooms and pay toilets; reports all pay locks out of order.
9. Makes recommendations and implements solutions regarding specifications for new facilities or for changes to present facilities as they affect Custodial operations and guest services.
10. Develops and implements sustainability initiatives and programs.
11. Collaborates with SFO management and other internal and external partners such as federal agencies, airlines, concessions, landside, terminal, and parking garage contractors to coordinate the appropriate responses for concurrent custodial issues with different priority levels.
12. Performs other duties as assigned.

Education:

Completion of high school or equivalent (G.E.D. or High School Proficiency Examination).

Experience:

Four (4) years of verifiable experience supervising and directing a custodial workforce, which includes first-line custodial supervisors, engaged in cleaning operations and functions for multiple buildings and locations and/or for multiple concurrent cleaning projects and assignments covering an entire work shift.

License and Certification:

Possession of a valid California driver's license.

Education Substitution:

Two (2) years of additional qualifying work experience may substitute for the education requirement.

Applicants must meet the minimum qualification by the final filing date unless otherwise noted.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Desirable Qualifications
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Experience using Maximo to manage work orders.
• Experience in Airport operations including the ability to forecast downstream impacts from custodial issues.
• Experience working on multiple, complex, and concurrent initiatives.
• Experience identifying operational impacts caused by disruptions and share findings with stakeholders.
• Experience in strategic planning and problem-solving operational issues or problems within a unit/division
• Ability to network with key contacts outside own area of expertise. 
• Ability to communicate effectively across all communication platforms both orally and in writing, including developing and giving presentations.

VERIFICATION

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures: 
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Oral Examination (Weight: 100%):  
Candidates who meet the minimum qualifications will be invited to participate in an oral examination designed to measure their relative knowledge, ability and skill levels in job related areas.  Written, assessment type, or other performance-based exercises may be utilized.  Candidates will be placed on the eligible list in rank order according to their final passing score.

A passing score must be achieved on the Oral Examination in order to continue in the selection process and be placed/ranked on the Eligible List Score Report.

Transportation Security Administration (TSA) Security Clearance
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance
Candidates for employment with San Francisco International Airport require that the incumbent be qualified for unescorted access to the San Francisco Airport U.S. Customs Security Area. An application for a U.S. Customs Access Seal may be   submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

Eligible List/Score Report: 

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see Position Counts by Job Codes and Departments..

Certification:

The certification rule for the eligible list resulting from this examination will be Rule of Three.  The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact exam analyst Charlene Cun at [email protected]. 

Recruitment ID: PBT-9230-156205

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.