Director Real Estate Operations

Company :

Job Description : 

JOB SUMMARY

This job is responsible for leading Real Estate Operations for Corporate Real Estate Services as it relates to the enterprise real estate portfolio. Responsibilities include develop and implement a comprehensive facilities management strategy, establish and maintain industry best practices, oversee all aspects of facilities operations. Additional responsibilities include, develop and implement policies and procedures, develop and manage budgets and ensure compliance with all applicable laws, regulations and industry standards. Works closely with Business Client Relationship Management teams to understand Business needs. Maintains and participates in relationships with external partners, (i.e. in-house trades and engineers, 3rd party vendors, etc.). Requires knowledge and experience in management of a property management team while still acquiring higher-level knowledge and skills. Incumbent must assure that the quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion be considered in carrying out the duties and responsibilities of this position. 

ESSENTIAL RESPONSIBILITIES

• Operations Management:  Oversee all aspects of facilities operations, inlcuding: Building maintenance and repair, HVAC, electrical, plumbing, and other building systems, cleaning and sanitation, landscaping and grounds maintenance, energy management and supporting sustainability initiatives

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

• Team engagement and mentoring - provide guidance and mentoring to team members for exposure and growth within the real estate operations discipline; guidance for the team in bringing structure to unstructured problems 

• Strategic Planning: Develop and implement a comprehensive facilities management strategy aligned with the company's overall business objectives. Establish and maintain a strong understanding of industry best practices and emerging trends in facilities management. Collaborate with senior management and other departments to ensure alignment on facilities-related initiatives.

• Budget forecasting and tracking: Develop yearly maintenance and infrastructure project needs, build required budgets, schedules, resource allocations. Track and management spend for associated projects, 3rd party vendors, contracts, and FTEs. 

• National contracts and preferred vendors - Assist with opportunities to build partnerships with 3rd party vendors, in-house trades, engineers, and MEP partners. Participate in RFP reviews and evaluate proposals and recommendations. Maintain partnership relationships through quarterly meetings, setting expectations, deliverables, updates, contract/pricing changes. 

• Other duties as assigned or requested.

EXPERIENCE

Required

• 7 years of experience and proficiency in federal, state, location building codes, life safety, International Construction Code (ICC), BOCA, ADA, OSHA regulations

• 7 years of experience in commercial building property/facility management. 

• 7 years of experience in building engineering, architectural design, or related field

• 5 years of Management or leadership role

Preferred

• 5 years of experience and proficiency in Building Automation Systems, Workorder Management Software, Microsoft office software, etc. 

• 5 years of experience in managing large and complex facilities portfolios 

SKILLS

• Strong and effective verbal and written communication skills. Effective presentation skills to include verbal and written communications to present complex topics in a concise manner to audiences at various levels and in various sizes

• Provides strong communication skills to all related parties from internal teams to external vendors

• Proven leadership skills - ability to motivate others to achieve results in a matrixed environment

• Knowledge of industry and market trends to develop and champion long-term strategies. Extensive knowledge of assessing and recommending creative and time-sensitive solutions

• Self confident with an ability to accept and respond to challenges in a positive manner. Ability to work independtly to achieve assigned tasks and goals consistent with corporate and departmental policies and procedures

• Displays strong leadership maturity

EDUCATION

Required

• Bachelor's degree in Facilities Management, Engineering or a related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree

Preferred

• Master's degree in Facilities Management, Engineering or a related field

LICENSES or CERTIFICATIONS

Required

• Valid PA State Driver's License 

Preferred

• Registered Professional Engineer

• Certified Facilities Manager (CFM) or other relevant professional certification 

• Project Management (PMP)

Language (Other than English):

Up to Two

Travel Required:

25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type (enter from JDQ)

Office-Based or Remote Position

Physical work site required

Occasionally

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice