VP, Mortgage Operations

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

The Harvard Federal Credit Union (Harvard FCU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of HFCU's philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use, and best suited to meet their financial needs.

Harvard FCU: https://harvardfcu.org/ 

Job Specific Responsibilities:

The Vice President (VP) of Mortgage Operations provides strategic direction and operational oversight for the Credit Union’s Real Estate Lending division. This leader is responsible for driving growth, ensuring regulatory compliance, optimizing performance across origination, processing, underwriting, closing, and servicing, and delivering an exceptional member experience. The VP will champion innovation, lead cross-functional initiatives, and manage vendor and stakeholder relationships to ensure operational excellence and sustained profitability.

Strategic Leadership

• Establish and execute the strategic direction for mortgage operations in alignment with the Credit Union’s vision and growth objectives.
• Lead the development and implementation of new products, services, and technologies to meet evolving member needs and market opportunities.
• Monitor real estate loan portfolio performance, ensuring credit quality and risk mitigation across a diversified product offering.
• Identify and evaluate opportunities for partnerships, market expansion, and operational improvements.
• Represent the mortgage division in enterprise-wide planning and executive-level decision making.

Team & Culture Leadership

• Lead, mentor, and develop a high-performing operations team across origination, processing, underwriting, and servicing functions.
• Foster a culture of innovation, accountability, and inclusivity.
• Provide clear direction, coaching, and performance management to ensure team effectiveness and engagement.

Operations Management

• Oversee day-to-day operations of mortgage lending, ensuring efficiency, productivity, and high-quality member service.
• Ensure all mortgage files are digitized, retained, and protected in accordance with security standards and retention policies.
• Implement and monitor operational policies, workflows, and SLAs to support process consistency and compliance.
• Lead cross-departmental collaboration to ensure seamless end-to-end mortgage operations.

Compliance & Risk Oversight

• Ensure compliance with all federal, state, and investor regulations, including HMDA, RESPA, TILA, and CFPB requirements.
• Partner with auditors and regulators during examinations and ensure timely remediation of findings.
• Maintain and update training programs to ensure staff are proficient in relevant regulatory requirements.

Vendor & Relationship Management

• Manage relationships with key third-party partners including title companies, appraisers, legal counsel, investors, and software vendors.
• Ensure ongoing vendor due diligence, including financial reviews, compliance documentation, and performance monitoring.

Functional Responsibilities

Origination & Underwriting

• Oversee the entire loan pipeline, including pre-approvals, denials, counteroffers, and in-process applications.
• Review and approve loan decisions in alignment with underwriting guidelines and risk appetite.

Closing & Servicing

• Add closing and servicing Team.
• Manage lien releases, subordinations, modifications, and timely escrow analysis.
• Ensure the accuracy of member mortgage statements and reporting, including HMDA and annual tax/interest reporting.

Working Conditions:

• Work is performed in an office setting.

Basic Qualifications:

Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.

• Bachelor’s degree or equivalent work experience required
• Minimum of 8 years’ relevant work experience
• Supervisory experience

Additional Qualifications and Skills:

The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Minimum of 8 years of mortgage operations experience, with at least 3 years in a senior leadership or VP-level role.
• Proven experience managing underwriting, secondary market activities, and vendor relationships.
• Strong understanding of mortgage regulatory environment.
• Experience working in a credit union or community bank setting.
• Demonstrated success leading change management and digital transformation initiatives.
• Strong proficiency in Microsoft Office; experience with LOS, servicing platforms, and secondary market execution tools.
• Excellent written and verbal communication skills.

​​​​​Standard Hours/Schedule: 35 hours per week.

• Required to be onsite a minimum 3 days per month, plus additional days based on business needs.

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.

Pre-Employment Screening: Credit, Criminal, Education, Identity, Prohibited Parties (OFAC - Office of Foreign Assets Control).

Other Information:

• Please provide a cover letter and resume as one document with your application.
• This position has a 90-day orientation and review period.

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Work Format Details

This is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment. 

Salary Grade and Ranges

This position is salary grade level 059. Please visit  Harvard's Salary Ranges  to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes. 

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s non-discrimination policy. Harvard’s equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.