Retail Support Director
Retail Support Director
About This Role
This senior level management position is ultimately responsible for the success and execution of the Retail Support Center’s strategic initiatives by coordinating support to the retailers in the region with regard to warehousing, order fulfillment, inventory control, customer service, and transportation activities. In addition, this role is accountable for preparing and meeting financial/operational goals of the center while providing leadership for the development of direct reports.
The Retail Support Director provides onsite direction to the distribution and logistics activities of the Retail Support Center. Responsibilities include coordination of business relationships within the region as they relate to the daily long-term interfaces with the retailers, sales force, and the community. Responsible for the overall success of the Retail Support Center.
What You’ll Do
Lead, support and encourage Ace Values: Winning, Excellence, Love, Integrity, Gratitude, Humility, Teamwork.
Ensures the company’s strategic direction and initiatives are understood and communicated to subordinates in an effective manner to achieve alignment and the expected levels of execution.
Demonstrates and enforces an environment of safety, good working relationships and productivity.
Creates financial objectives and budget and hold Management/staff accountable to achieve overall success with fiscal goals. Achieves and/or exceeds all financial and operational goals established for the Retail Support Center
Creates opportunities of development for the Managers and Supervisors and leads by example.
Develops and promotes a coordinated team effort with other departments within Ace’s corporate office and field locations.
Leads the efforts within the region to assure the best possible support is being provided to the retailers from the Retail Support Center and to the field sales force.
Minimal travel.
Other duties as assigned.
Ace Hardware is committed to promoting and maintaining a safe, healthy and injury-free environment for all team members. This is our number one priority, and we will support programs and initiatives that focus on this commitment. It is critical that all team members take responsibility for their safety as well as the safety of others to ensure that Ace Hardware is a world class safety organization.
What you need to succeed:
Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role.
Be an active participant in contributing to a successful safety culture in the facility.
Bachelor’s Degree in a related field or equivalent experience.
Minimum 5 years specific related experience in the field of logistics and distribution management
An understanding of the execution of work responsibilities which are of a General Management orientation related to a free standing/remote facility.
Orientation to and understanding of the requirements of responsibilities as it relates to the direct interaction with retailers.
Compensation Details:
$156000 - $202000 per year
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.
In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:
- Semi-Monthly Pay
- Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
- 18 days of vacation immediately available (prorated in the first year) and up to 9 paid holidays depending on the month of hire
- Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents.
- Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation
- Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review.
- Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering our employees opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation.
- Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more.
- Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events.
- Birth/Adoption bonding paid time off
- Adoption cost reimbursement
- Identity theft protection
* Benefits are provided in compliance with applicable plans and policies.
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We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.
Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Disclaimer
The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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