Senior Business Operations Manager

HackerOne is a global leader in offensive security solutions. Our HackerOne Platform combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy, and AI vulnerabilities across the software development lifecycle. The platform offers bug bounty, vulnerability disclosure, pentesting, AI red teaming, and code security. We are trusted by industry leaders like Amazon, Anthropic, Crypto.com, General Motors, GitHub, Goldman Sachs, Uber, and the U.S. Department of Defense. HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

HackerOne is at a pivotal inflection point in the security industry. Offensive security is no longer optional – it is the standard for forward-thinking companies that want to build trust and resilience in a world where AI-driven innovation and adversaries are moving faster than ever. With the industry shifting, HackerOne stands apart: we combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world’s top organizations.

HackerOne Values

HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.

Senior Business Operations Manager

Remote Location: San Francisco Bay Area or Seattle, WA

Position Summary

HackerOne is seeking a Senior Business Operations Manager to be a force multiplier for our business. This is a high-impact and high-visibility role at the intersection of strategy and execution - you’ll work closely with cross-functional leaders to translate vision into operational reality and solve complex, high-leverage strategic problems that are among the company’s most pressing priorities.

Whether you’re diagnosing root causes of an issue, re-architecting a process, or supporting the execution of a critical project, your work will create clarity where it doesn’t yet exist, uncover insights, and accelerate decision-making. You'll use first-principles thinking to solve complex problems, leverage data to drive decisions, and spearhead cross-functional initiatives from framing and analysis to planning and execution. This role reports to our VP of Business Operations.

At HackerOne, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of San Francisco, CA (preferred) or Seattle, WA. We believe this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together – fostering collaboration, connection, and in-person moments that enrich our culture – while still preserving the benefits of remote work.

What You Will Do

• Drive cross-functional strategic initiatives - from opportunity framing and analysis to planning and outcome realization.

• Diagnose, optimize, or build processes to improve cross-functional execution and drive scale.

• Collaborate and act as a trusted thought partner with cross-functional teams to ensure strategic clarity and operational alignment across the organization.

• Monitor business performance across teams and products - identify key trends, root cause issues, and surface actionable insights to inform strategic decisions.

Minimum Qualifications  

• 6+ years relevant work experience in management consulting, business operations, or strategy in enterprise technology.

• Skilled in first principles problem solving: Able to quickly figure out how things work, break down complex issues to their core, and build effective, pragmatic solutions.

• Strong analytical and business acumen: Hands-on with sourcing evidence and analyzing data to inform decisions while balancing speed, judgment, and impact.

• AI-first thinking: Proactively seek ways to improve workflows with AI or redesign workflows to be AI-native, and leverage AI tools to improve execution.

• Experience driving cross-functional initiatives to impactful outcomes with clarity & adaptability in ambiguous or fast-evolving contexts.

• Skilled in executive-level communication, translating complex information into clear, persuasive narratives and presentations that influence stakeholders across all levels and functions.

• Proven ability to multiply impact by leading through influence, enabling ownership, building trust, and collaborating across teams.

Preferred Qualifications

• Experience working in the cybersecurity industry, with a strong understanding of customer needs and business models.

• Technical expertise with database and analytics tools.

Compensation Bands:
Tier Guide

Tier A: $189,000 - $210,000

Tier B: $170,100 - $189,000

#LI-KL1

Job Benefits:

• Health (medical, vision, dental), life, and disability insurance*

• Equity stock options

• Retirement plans

• Paid public holidays and unlimited PTO

• Paid maternity and parental leave

• Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)

• Employee Assistance Program

• Flexible Work Stipend

*Eligibility may differ by country

We're committed to building a global team! For certain roles outside the United States, India, the U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).

Visa/work permit sponsorship is not available.

Employment at HackerOne is contingent on a background check.

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.