Site Manager Care Center - Physician Practice

Overview

Our team members are the heart of what makes us better.

 

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

 

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

 

The Site Manager for the Care Center is responsible for the daily operations and business functions of the Center. The Site Manager supervises the administrative support team, is the site leader between departments and administration, and fosters collaboration across all business units within the site. This includes overseeing the day to day site operations and patient and team member satisfaction, purchasing, and facility management.

Responsibilities

A day in the life of a Site Manager for the Care Center at Hackensack Meridian Health includes:

• Oversees and mentors the administrative support team (Guest Ambassadors, Surgical Coordinators, Medical Receptionists) by ensuring excellent patient care and visitor experience.
• Manages patient flow, addresses patient inquiries and concerns, and proactively resolves facility issues
• Facilitates communication and problem-solving between clinical and clerical teams.
• Manages daily schedules, team coverage, and overtime. Conducts daily huddles and ensures completion of pre-visit planning.
• Monitors and resolves issues related to charge and claim work queues, referrals, and patient work queues.
• Provides training and coverage as needed.
• Processes payroll, invoices, and vendor relationships (e.g., Ciox, Med-Flex, Linen).
• Conducts regular site walk-throughs and addresses team member and provider concerns.
• Facilitates bank deposits.
• Monitors and addresses patient satisfaction scores and develops and implements planning to address gaps
• Disseminates updates and important information to the team to ensure strong communication
• Manages supply ordering and ensures adequate stock levels.
• Conducts regular one-on-one meetings with team members. Participates in leader meetings, HR sessions, and professional development opportunities.
• Site leader and liaison for all departments, responsible for and addresses site concerns, issues and improvements. 15. Ensures the cleanliness and safety of site and surrounding areas on a daily basis.
• Responsible for working daily, weekly, monthly worksheet which includes but not limited to:
  • Recognizing and addressing team performance, providing praise or counsel as needed.
  • Ensure payroll is conducted weekly while monitoring Overtime and PTO.
  • Conduct walk-throughs of the areas in and around the site to assess from a patient perspective.
  • Facilitate bank deposits to the bank and confirm deposits in EPIC.
  • Code, approve, and submit invoices to AP for processing.
  • Prepare any information communication to update the team on new initiatives, MyChart sign-ups, pharmacy promotions, and address any recent questions or concerns
  • Monitor biowaste (Med-Flex), Linen for site.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Associate's degree or higher in Business Management or related field or equivalent years of experience.
• 3-5 years experience in health care office administrative experience
• Minimum 2 years supervisory or management experience
• Exceptional organizational abilities and strong interpersonal communication skills
• Consistent professionalism in appearance and attitude.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Minimum 1 year of experience with EPIC.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!   

Starting Minimum Rate

Starting at $78,395.20 Annually

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.