Client Success Manager - Remote

WHO IS GUIDEHEALTH? 

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. 

We are seeking a highly skilled Client Success, Manager to join our team. As a Client Success, Manager, you will play a crucial role in ensuring the successful integration and implementation of processes within your assigned practice(s). Your expertise will be pivotal in maintaining accountability and driving adherence to established standards throughout the implementation phase and post implementation. Additionally, you will play a part in identifying and analyzing processes around various departments to streamline operations and reduce inefficiencies.  

WHAT YOU’LL BE DOING 

• Guiding the implementation process of new practices by following our implementation timeline and guidelines  
• Executing implementation plans, ensuring alignment with strategic objectives and operational needs 
• Collaborating with cross-functional teams, including clinicians, IT specialists, administrators, and external vendors to coordinate efforts and achieve project milestones 
• Monitoring and evaluating the effectiveness of implemented changes, collecting feedback and data to measure outcomes, and identifying areas for further enhancement. 
• Acting as a liaison between frontline staff, management, and external stakeholders to facilitate communication and resolve issues promptly. 
• Serving as the primary point of contact for physician offices, acting as a liaison between front line staff, management, and external stakeholders to facilitate communication and resolve issues promptly.  
• Maintaining documentation of implementation processes, outcomes, and lessons learned for future reference and continuous improvement initiatives. 
• Collaborating with team members to identify process improvement opportunities  
• Creating process maps, documents, and SOP’s  
• Providing regular updates on project status and reports  
• Maintain a relationship with the practice post implementation to ensure engagement and adoption of services 
• Monitoring and analyzing engagement / usage of services and escalate any concerns internally if needed 
• Providing support to the practice post implementation by proactively reaching out and scheduling ADHOC trainings cross departments if needed 
• Residing in the Atlanta area is a plus, with some time spent in-market visiting provider offices.
• Being an advocate for your practice by voicing your practices feedback and needs 
• Monthly travel, 1-4x per month, to meet with provider offices may be required as needed. 

WHAT YOU’LL NEED TO HAVE 

• Bachelor’s degree in Healthcare Administration, Information Technology, or Business administration preferred 
• Proven experience in implementation, project management, or healthcare consulting 
• Strong understanding of healthcare operations, clinical workflows, and regulatory requirements 
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels 
• Analytical mindset with proficiency in data analysis and problem-solving 
• Ability to manage multiple projects simultaneously and prioritize effectively in a fast-paced environment 

WOULD LOVE FOR YOU TO HAVE 

• Certification in project management (e.g., PMP) is a plus. 
• Experience with electronic health records (EHR) systems and healthcare information technologies is highly desirable. 

The salary range for this position is $65,000.00 to $70,000.00 per year depending on qualifications, skills, knowledge, and experience of the candidate.

ALIVE with Purpose: How We Thrive at Guidehealth 

At Guidehealth, our values come to life in everything we do. 

• We are Driven by Accountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike. 
• Always Growing, Always Learning — staying curious and continuously improving inspires us to shape a better future for healthcare. 
• With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve. 
• At Guidehealth, Every Voice Matters — we believe our collective strength is rooted in the unique perspectives of each team member. 
• And through Empathy in Action, we build stronger connections with those who count on us. 
• This is what it means to be ALIVE with purpose. This is how we thrive — together — at Guidehealth. 

BENEFITS:

All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
• Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

COMPENSATION:

The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT 

Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.  

OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. 

REMOTE WORK TECHNICAL REQUIREMENTS

Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 50 mbps download, 10 mbps upload. Please consult with your internet provider or run a speed test here to confirm your internet connection meets these requirements.