Sr IT Support Specialist

Overview

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

Some of our Benefits/Perks:

• Remote/Work From Home Available
• Medical/Dental/Vision Insurance
• Employee discount on loans Team members qualify for a discount on consumer loans.
• Tuition Reimbursement of up to $5,250 per year for full-time team members.
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) Grow matches up to 8% for team members.
• Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

Responsibilities

The Senior IT Support Specialist is responsible for delivering advanced technical support and troubleshooting services to end-users across the credit union. Advanced technical support includes desktops, laptops, mobile devices, peripherals and related systems, with a strong focus on security, compliance, and member service excellence. The Senior IT Support Specialist serves as a key escalation point for complex technical issues, and will collaborate with IT teams to resolve problems, implement solutions, and contribute to continuous improvement initiatives. The position also involves mentoring staff, maintaining knowledge articles/documentation, and managing IT projects such as hardware refreshes, software rollouts, system patches and upgrades.

Qualifications

Required Skills & Experience

• Associates degree is required; or an additional 2 years of related work experience in lieu of a degree.
• Three years’ experience with PC operations with at least two years in a Help Desk environment is required.
• Must be working towards or have the ability to obtain an advanced Microsoft or Cisco upon start. 
• A+ certification required.
• Ability to utilize scripting for deployment of Device Imaging, patches and software.
• Experience with PowerShell scripting language is preferred.
• Able to work independently with appropriate guidance in a deadline-driven environment
• Team-oriented and must possess strong integrity and professionalism.
• Strong analytical skills and the ability to identify problems and offer solutions. 

Physical Demands

• Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance.
• Must be able to sit, type and/or view computer monitor for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone. 
• Use of computer requires repetitive keystrokes.

Work Environment

• This position is in-person. You’ll thrive in the energetic environment of our HQ and retail stores.
• As part of your week, you may occasionally travel between various Grow locations.
• Qualified candidates must live in the Tampa Bay area. 

 Apply online today! 

​​An Equal Opportunity Employer Minorities/Females/Veteran/Disabled