Senior Product Manager - AI Journey

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

🚨 About This Role

AI Journey is a strategic bet for Gorgias, we need a product leader who can act like a founder.

You’ll join a high-impact environment where ownership is deep, expectations are high, and speed is critical. Your job is to build, iterate, and own one of our most strategic AI-powered initiatives.

🤖 What is AI Journey?

AI Journey is our most strategic product initiative to reinvent how brands grow, not with generic, one-way marketing blasts, but through personalized, two-way conversations. Creating better experiences for buyers and driving real business uplift for merchants.

💼 Working Conditions & Expectations

• 🗽 This role is based in New York

• High degree of autonomy and ownership expected, you will execution vision, and cross-functional alignment from end to end.

• This role is built for a founder-type product builder, someone who thrives in unstructured environments and scales structure as needed.

🎯 What You’ll Do

• Work closely with Engineering, Design, Marketing, Sales, and Success, this role is deeply cross-functional

• Talk to customers: validate hypotheses, iterate fast based on feedback and build PMF.

💡 Who You Are

• A founder-style builder who loves ownership, speed, and iteration

• Strong product instincts with a sharp eye for what matters (and what doesn’t)

• Comfortable working across business and technical stakeholders

• Naturally customer-facing you thrive in conversations with users

• Can balance short-term speed with long-term product thinking

• You have experienced in working with AI like LLMs, agents, and prompt workflows

🔍 Ideal Profile

• Experience with DTC, marketing automation, or AI-driven marketing tools

• Hands-on involvement in early-stage product development or startups

• Technical curiosity or depth around AI/ML, prompt engineering, or automation

• Proven ability to ship products quickly and iterate based on signal

• Comfortable operating without a safety net, and building the playbook as you go

Perks & Benefits

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at [email protected]. Let’s grow together!