Senior Product Manager, Donor Experience & Payments

Company Description

Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Use of the Givebutter platform is completely free with a 100% transparent tip-or-fee model.

Givebutter has been certified as a Great Place to Work® in 2021, 2022, 2023, and 2024, and is the #1 rated nonprofit software company on G2 across multiple categories.

Our mission is to empower the changemaker in all of us. We believe giving should be fun, so you’ll want to do it again, and we also believe that work should be fun, so that you’ll have the greatest impact. We are excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way. 

Role Description

We want to hear from people who…

• Have a passion for making elegant consumer social and eCommerce product experiences

• Enjoy running A/B tests and experiments to optimize yield of high volume consumer payments experiences.

• Are highly analytical and can translate strategic insights into measurable business impact.

• Find scouring data for insights deeply satisfying.

Responsibilities

• Own the product roadmap for Donor Experience at Givebutter, which comprises our donation flows (consumer payments), campaign & donation sharing, fundraising campaign discovery, donor portal, donor profile, and donor onboarding.

• Partner with the CPTO to define the product strategy for Donor Experience.

• Ensure the donation experience is tastefully designed, delightful, and integrates best-in-class design practices from consumer eCommerce applications.

• Integrate and optimize new payment methods into the Givebutter donation experience such as CashApp, international currency donations, and Stablecoin payments.

• Relentlessly test and optimize our donation experience to maximize donations to nonprofits raising on Givebutter.

• Analyze data and customer research to develop product experiences and experiments that improve donor lifetime value.

• Lead experiments and new features from ideation to deployment, ensuring they deliver meaningful business impact.

Requirements

• 5+ years of product management experience, ideally managing payments and conversion flows in a high-scale B2C eCommerce or SaaS product selling to millions of consumers every year.

• A strong point-of-view on what makes for well-designed consumer product experiences and an eye for the little flourishes like typefaces and animations that make a difference.

• Deep understanding of eCommerce unit economics and yield optimization techniques, including conversion rate optimization, cohort analysis, and customer lifetime value. Familiarity with machine learning optimization approaches is a huge plus.

• Data fluency, comfortable with SQL and spreadsheets.

• Strong analytical and strategic thinking; able to connect product, marketing, and business objectives through data-driven decision-making.

• Experimentation mindset with experience running A/B tests, pricing tests, and interpreting results.

More about Givebutter

Benefits

• Remote Work: Work from anywhere in the United States.

• Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts.

• Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership.

• 401k: We offer a 3% 401k match for all eligible employee's.

• Vacation and Holiday: Givebutter offers a Flexible PTO policy with uncapped Vacation days. Givebutter is closed for a whole week in the summer for an employee Wellness Week. 

• Parental Leave: We offer 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora.

• Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology.

• Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.

• Professional Development: We offer learning and development reimbursement opportunities.

• Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.

Interview Process

Below is a high-level outline of our standard interview process

1. Recruiter Screen: A 30-minute conversation to learn more about your background, walk through the role, and ensure mutual alignment on expectations, values, and logistics.

2. Hiring Manager Interview: A deeper dive into your relevant experience, skillset, and working style. This is your first opportunity to connect directly with the person who may be your future manager.

3. Assessment (technical or non-technical): This stage will vary based on the role. It could involve a live coding session, case study, or take-home project. Some roles may include two parts to this stage to evaluate both practical skills and problem-solving approaches

4. Values Interview: A conversation with team members focused on how you align with our core values and leadership principles.

5. References: We connect with a few folks you’ve worked closely with to get a better picture of your working style and impact.

6. Offer: If all goes well, we’ll move to the offer stage!

Please note, we will have an AI note-taking tool join most of our interviews.

Hi potential new butterslice! A recent study from LinkedIn showed that most women apply to jobs only when they meet 100% of the requirements, whereas men will hit the apply button if they hit 60%. Givebutter is committed to building a diverse and inclusive team. So to the women and nonbinary folks out there feeling unsure if you're a perfect fit, we strongly encourage you to apply!