Manager, USAGSO Membership

About Us

Girl Scouts of the USA

Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment. 

As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork. 

Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.

#LI-Remote

You Will

COMMUNITY DESCRIPTION  

 The Council Partnerships Department, reporting to the Chief Experience Officer, drives sustainable growth and health movement through implementation of strategic priorities in an aligned network. The team builds strong relationships and creates empowering ways of work between and among GSUSA and council leadership to ensure movement wide collaboration, trust and success.  The team ensures GSUSA is offering excellent communications and customer service to councils

USA Girl Scouts Overseas Description

USA Girl Scouts Overseas (USAGSO) brings Girl Scouts to the daughters of military, foreign service, and American expat families around the world and to girls in American or International schools.  An operating unit of Girl Scouts of the USA, USAGSO ensures that no matter where American families move, they will have access to the Girl Scout Leadership Experience.

Originally known as Lone Troops on Foreign Soil, Girl Scouts’ overseas program began in 1925 with a single troop of 18 girls in Shanghai, China. Today, USAGSO supports over 10,300 members in 80+ countries around the world. USAGSO members are supported by a staff team who are in the United States, Italy, Japan, South Korea, Germany and the UK.  

POSITION SUMMARY

USA Girl Scouts Overseas is seeking a full-time membership manager to support and grow our Girl Scout Communities in South and Central America and the Caribbean including the US Virgin Islands.  Membership Managers excel at building lasting relationships in communities with youth, caregivers, volunteers, and community partners to grow the Girl Scout movement through increasing membership. 

This individual will lead recruitment and retention events and programs, in-person and virtually, across their geographic portfolio.  They will also meet regularly with Girl Scout volunteers to lead training, help them plan their Girl Scout year and support the Girl Scout leadership experience in their community. 

The right candidate is an outgoing, self-motivated, goal-oriented team player who likes to provide strategic solutions, tell the story of Girl Scouting, and network with US embassies, military, international schools, educators, faith-based intuitions, and other community organizations. 

USA Girl Scouts Overseas is on a mission to build girls of courage, confidence, and character who make the world a better place. Join us! 

ESSENTIAL RESPONSIBILITIES - Primary duties of the position

Membership Goals: Reach membership goals girl and adult membership in your community portfolio

• Designs and implements a comprehensive plan for girl and adult membership growth in geographic portfolio by using market data and trends to adjust USAGSO membership campaigns to meet the needs of their communities. 
• Prepares a variety of status reports, including activity, follow-up, and adherence to goals.
• Remains in contact with community organizations, agencies and military and embassy leaders, educators, and faith-based institutions to increase awareness of and participation in Girl Scouting.

Recruits, selects, trains and mentors Overseas Committee Management Team (OCMT) and partners with the OCMT to ensure the Girl Scout Leadership Experience (GSLE) is thriving in their community

• Ensure each Overseas Committee (OC) has an Overseas Committee Chair (OCC), Registrar, and Treasurer and any other committee members that are needed to advance Girl Scouts and support Troop Volunteers.
• Assures the OCMT members are trained and prepared for their positions.
• Partners with the OCMT to determine annual goals and programming plans
• Meets regularly with the OCC and the OCMT to provide support and assistance to the community
• Provides resources, materials and supplies to support recruitment and retention efforts.
• Problems-solves with OCMT members, volunteers, and families
• Assures succession planning for the continuity of program in a highly mobile population

Works cross functionally to ensure USAGSO’s goals are met.

• Leads USAGSO wide programs in their geographic portfolio
• Partner with the Customer Care team to provide excellent and timely customer support to USAGSO members. Effectively use Salesforce database to provide case management and to ensure that girl and volunteer data is clean and up to date.
• Assists with the USAGSO Product Program by providing support, training and assistance to OCMTs participating in in-person and online Product Program sales
• Lead or participate in other organization wide priorities

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

REQUIRED COMPETENCIES AND EXPERIENCE

·       Experience in sales, membership, recruitment of volunteers, or account management preferred.

·       Ability to work with youth, volunteers, and community contacts from diverse backgrounds and to build effective volunteer leadership teams.

·       Ability to work a flexible schedule, including nights and weekends. This position requires work outside of the traditional workday (evenings/weekends) and requires significant travel in the region

·       Ability to effectively manage multiple priorities, meet deadlines, and produce results.

·       Ability to work independently with minimal supervision and detailed-oriented.

·       Strong verbal and written communication skills in English and Spanish.

·       Conflict Management – ability to anticipate, prevent, and resolve conflicts while maintaining productive working relationships

·       Commitment to GSUSA Diversity, Equity, Inclusion, Belonging, and Racial Justice (DEIB/RJ) initiatives.

REQUIRED TECHNICAL SKILLS   

Microsoft Office including Word, Excel, Outlook, PowerPoint

Customer Relationships Management systems

Canva and social networking platforms

REQUIRED EDUCATION AND EXPERIENCE (i.e., degrees, certifications) 

Degree or Equivalent Experience: 

Bachelor’s degree or equivalent experience;

Minimum Years of Experience:   

Minimum of three years’ experience in sales, marketing, grass roots organizing, public relations, fundraising, nonprofit management, or communications relevant work environment; Girl Scout experience is desirable

OTHER REQUIREMENTS:  

☐X Bilingual (Select Language: Spanish)  

☐X Driver’s License and Passport

SALARY RANGE: $63,000 - $68,000

This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.

What We Offer: 

Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes: 

Paid Time Off:  

GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.

Other Benefits: 

• Medical and Behavioral Health Coverage 
• • Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance. 
  • Both plans include GSUSA partial subsidy of premium costs
  • Dental and vision coverage 

• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts 
• Company-paid life insurance 
• Flexible work arrangements 
• 12 weeks of paid parental leave 
• 401(K) with company match 
• Sick leave 
• Short- and Long-Term Disability for salary continuation 
• Health and Wellness Classes and Activities throughout the year 
• Access to Employee Engagement Groups 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

WORK ENVIRONMENT: This job is remote. 

POSITION TYPE / EXPECTED HOURS OF WORK: This is full time remote position, USA Girl Scouts Overseas does not have an office in the United States, outside of New York.  Frequent travel to South/Central America and the Caribbean is required.

AAP/EEO Statement: GSUSA is an equal employment opportunity employer. 

Travel Requirements