Senior IT Support Engineer

About G2 - The Company

When you join G2, you’re joining the team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.

G2 is the world's largest and most trusted software marketplace. More than 100 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on LinkedIn.

As we continue on our growth journey, we are striving to be the most trusted data source in the age of AI for informing software buying decisions and go-to-market strategies. Does that sound exciting to you? Come join us as we try to reach our next PEAK!

About G2 - Our People 

At G2, we have big goals, but we stay grounded in our PEAK (Performance + Entrepreneurship + Authenticity + Kindness) values. You’ll be part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn.

You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like our G2 Gives program) because it encourages us all to be better people. 

About The Role

G2 is looking for a Senior IT Support Engineer who leads advanced service desk operations, resolves and escalates complex IT issues, and mentors team members. They apply deep technical expertise, improve processes through automation, and partner with the Sr. IT Manager to ensure secure, efficient, and scalable IT solutions.

In This Role, You Will: 

•  Leads onboarding and offboarding processes for new hires and terms in coordination with the ES and TA teams, ensuring efficiency, security, and consistency.

• Serves as the final escalation point for complex software, hardware, and configuration issues while coordinating with vendors on advanced troubleshooting and repair.

• Provides and oversees A/V support for conference rooms and company events, ensuring high availability and reliability.

• Takes a lead role in migrations, upgrade projects, and the deployment of new technologies.

• Oversees license compliance and hardware inventory strategy, ensuring accurate tracking and reporting for IT assets.

• Acts as a senior point of contact for G2 employee technology requests, complex HW/SW troubleshooting, and critical issue resolution.

• Administers and improves the company’s mobile device management platform, ensuring compliance with operating and security standards.

• Designs and executes moves, adds, and changes activities for user requests, access management, and device lifecycle management.

• Develops automation workflows to enhance IT operational efficiency, reduce manual workload, and improve security posture across the SaaS portfolio.

• Collaborates with the Information Security team to implement and enforce best practices across the IT environment.

• Mentors and trains junior IT staff

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

•  5 years of help desk experience supporting a macOS and iOS environment

• Expertise with all of the following SAAS solutions; Bettercloud, G Suite, JAMF, Kandji, Office 365, Okta, and Zoom.

• Excellent interpersonal skills; strong written and verbal communication skills

• Ability to think on your feet, multi-task, prioritize, and work under pressure

• Can effectively communicate complex issues to both technical and non-technical individuals

• Ability to be self-governing when needed

What Can Help Your Application Stand Out:

•  Technical certifications (ex. A+, Network+) - Preferred not required

• Working knowledge of networking, LAN/WAN and WLAN

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here. 

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How We Use AI Technology in Our Hiring Process
G2 incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment.

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