Customer Success Associate
Skills
- Excellent written and verbal communication
- Empathy and strong customer-facing skills
- Detail-oriented with strong follow-through
- Comfortable operating with ambiguity and prioritizing work
- Experience meeting or exceeding professional goals (2+ years)
- Familiarity with SaaS customer success, onboarding, or account management preferred
- Basic project management and stakeholder coordination
- Interest or experience with GovTech, GIS, floodplain management, or public-sector clients
Responsibilities
- Serve as trusted advisor to partner communities to ensure customer health, retention, and project success
- Lead product activation through tailored onboarding, in-app guidance, and ongoing user communications
- Identify and support account expansion opportunities in partnership with sales and leadership
- Capture and evangelize customer success stories and case studies across accounts
- Collaborate with Marketing, Product, and Engineering to relay customer feedback and improve the product
- Contribute to the development of Customer Success policies, procedures, and best practices
Education
- Bachelor's degree or equivalent experience preferred
Benefits
- Competitive compensation (salary range $60,000–$75,000; OTE $65,000–$75,000)
- Health, vision, and dental coverage
- Commuter benefits
- Quarterly wellness reimbursement
- Remote-first policy with schedule flexibility and small-office hubs
- Meaningful impact as an early team member and opportunities for growth
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
A growing B2B marketing agency is hiring an Account Manager to own client communications, project delivery and commercial tracking for results-driven campaigns.
Berkadia is hiring a Client Relations Manager to manage borrower and stakeholder communications, ensure loan document and investor compliance, and resolve complex servicing issues within its commercial mortgage servicing platform.
Senior Sales Support Specialist needed to lead day-to-day service coordination, compliance tracking, and invoicing for New York State national accounts within Johnson Controls' service organization.
High-growth security SaaS company seeking a results-oriented Strategic Account Manager to drive expansion and retention across enterprise client accounts.
Cloudflare is hiring a Customer Success Manager to support SLED public-sector customers in the US, driving adoption, retention, and expansion through technical enablement and strategic account planning.
Blackbird Health is hiring a Clinical Partnerships Coordinator to manage clinical reporting and provider relationships so community partners receive timely, accurate, and actionable updates on shared patients.
Revic is hiring an AI-native Customer Success Manager to lead onboarding, drive adoption, and translate customer needs into product and growth strategies for a seed-stage sales AI platform.
Aptive Arrow ARC is hiring a detail-oriented Account Manager / Operations Analyst to provide operational oversight and client-supplier coordination for a healthcare staffing portfolio supporting the Veterans Health Administration.
Rightway is hiring a Sr. Client Success Manager to lead PBM implementations and long-term client relationships, based in Dallas or remote, ensuring high-quality pharmacy benefit delivery and client satisfaction.
EdConnective seeks a strategic, growth-oriented Regional Partnership Director to lead account retention and expansion for K–12 clients through consultative relationship building and data-informed planning.
Lead client relationships and drive fixed-ops performance as a remote Service Suite Field Account Manager for Solera, helping dealerships maximize inspection workflows, revenue, and retention.
Experienced customer success leader needed to oversee enterprise hospital and health system relationships, build a high-performing team, and drive retention and expansion for a fast-growing healthcare RCM SaaS company.
Serve as the lead institutional client service contact at Russell Investments, driving custody, trust, and asset-servicing delivery while supporting onboarding, compliance, and relationship management.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
