Leasing Agent

LEASING AGENT - FLATS® – a ProperXPM Company

Location: Chicago Loop
In-office Requirement: In office | TBD – flexibility required

Compensation: $23 - $25 per hour plus commissions
Employment Type: Full-time, hourly

About FLATS

FLATS® is a lifestyle-driven real estate company known for its creative approach to urban apartment living. We pride ourselves on being “anything but expected,” with a mission to “bring big style to smart spaces.” Through thoughtfully designed units and state-of-the-art technology, we curate what we call the FLATS life – providing homes with soul that embrace value, individuality, and community. At FLATS, we believe living well is a necessity, not a luxury, and we strive to revolutionize city living by offering residents great design, authentic experiences, and a vibrant community in every property we operate. 

About the Role

As a Leasing Agent, you’ll be the first impression of our brand for prospective residents. You’ll guide them through the leasing process—from initial contact to move-in—while delivering an elevated, concierge-level experience. This is a dynamic, fast-paced role for someone who thrives on building relationships, closing deals, and ensuring our communities are fully leased.

Key Responsibilities

Sales & Leasing Excellence

·       Greet and engage prospective residents with professionalism and enthusiasm.

·       Conduct tailored property tours that showcase the features, benefits, and lifestyle of our luxury apartments.

·       Consistently follow up with leads through calls, emails, and texts to maximize conversions.

·       Negotiate terms and close leases while meeting or exceeding monthly sales targets.

Customer Experience

·       Deliver a warm, solutions-focused approach to all interactions with prospects and residents.

·       Anticipate resident needs and resolve concerns quickly to maintain satisfaction and retention.

Operational & Administrative Support

·       Process applications, prepare leases, and maintain accurate records in compliance with company policies and legal requirements.

·       Keep up-to-date on current availability, pricing, and promotions.

·       Coordinate move-in and move-out activities, ensuring apartments are market-ready.

Market & Brand Awareness

·       Maintain deep knowledge of the local rental market and competitor offerings.

·       Represent FLATS at community events, open houses, or other promotional activities as needed.

Hours & Schedule

·       Hours: 40 hours a week

·       Schedule: TBD

Our Core Values

People-First, Tech-Forward: We leverage technology to eliminate inefficiencies, empowering team members to focus on high-value work.

Authentic Candor & Transparency: We believe honest, direct communication builds trust, accountability, and stronger relationships.

Good & Fast Over Perfect & Slow: We move quickly on adaptable decisions and take a methodical approach for impactful ones.

Ownership & Accountability: We take initiative, embrace challenges, and follow through. We hold ourselves accountable for our work, decisions, and impact.

Empathetic Leadership: Strong leadership starts with high emotional intelligence, fostering a culture of support and loyalty.

FLATS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifications & Experience

·       Previous luxury leasing experience required.

·       Illinois Leasing Agent or Broker’s License required OR ability to obtain a 120-day Leasing Student Permit before starting.

·       Strong sales, negotiation, and customer service skills.

·       Professional demeanor with excellent communication skills.

·       Organized and detail-oriented with the ability to manage multiple priorities.

·       Flexible schedule, including potential evenings and weekends.

Compensation & Benefits

·       Pay: $23 - $25 per hour plus commissions

·       Benefits: Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer match, and paid time off (PTO).