Collections and Office Admin
Company: Flagstone Roofing & Exteriors, LLC
Working Hours: 8 AM - 5 PM, Monday through Friday
Salary: $22 / hour
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Position Overview: The Advanced Collections Specialist & Office Administrator is responsible for both managing advanced collections efforts and providing administrative support for the office. This role ensures the smooth running of day-to-day operations, from ordering supplies to organizing mail, while also overseeing the collections process for overdue accounts. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple tasks. A reliable vehicle is required for occasional off-site tasks such as check pickups and mail runs.
Key Responsibilities:
Office Administration:
- General Administrative Support: Assist with daily administrative tasks to ensure smooth office operations.
- Supplies Management: Order and manage office supplies to keep the office fully stocked.
- Mail Organization: Sort and organize incoming and outgoing mail.
- Proposal Management: Run GAF proposals for roofing projects and ensure proper documentation.
- Financing for Files: Manage financing documentation and coordination for project files.
- Check Pickups: Occasionally pick up checks from clients using a personal vehicle.
Advanced Collections:
- Accounts Review & Reconciliation: Track overdue accounts and manage the AR Collections Tracker.
- Client Communication: Contact clients via email or phone to collect outstanding payments and address any concerns.
- Payment Plans: Facilitate payment plan agreements with homeowners and ensure proper setup of payment schedules.
- Documentation: Maintain detailed records of collection efforts and update systems such as Rooflink and the AR Collections Tracker.
Required Skills:
- Strong organizational and multitasking abilities.
- Excellent communication skills, both verbal and written.
- Proficiency with office software, accounting tools (QuickBooks), and CRM systems (Rooflink).
- Ability to handle escalated collections situations with professionalism.
- Knowledge of Texas lien laws and credit reporting is preferred.
- Fluency in English & Spanish preferred
Qualifications:
- 2+ years of experience in collections, administration, or accounts receivable.
- Must have a reliable vehicle for off-site tasks.
- Experience with QuickBooks and collections processes preferred.
- Ability to manage general office tasks efficiently.
Benefits: Paid time off, and opportunities for professional development.
Paid time off
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