Business Systems Analyst

Full-Time Business Systems Analyst

Industry: Non-profit organization specializing in SBA 504 loans

Compensation: Competitive annual salary commensurate with experience + full benefit package that includes a generous IRA contribution (see below for details)

Location: Tallahassee, FL

Summary of Important Qualifications:

• 3–5 years of relevant experience in IT, business systems, or software-related roles
• Associate or Bachelor’s degree in Information Technology (IT), Management Information Systems (MIS), Business, or related field (preferred)
• Hands-on experience with administering Business Applications, customer relationship management (CRM) systems, or workflow automation tools
• Working knowledge of low-code/no-code (LCNC) development platforms
• Proficiency using the Microsoft Suite and data reporting tools
• Strong analytical, development, and documentation skills
• Experience working within financial, lending, or other regulated industries (preferred) 

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About Us: Florida First Capital Finance Corporation (FFCFC) is a self-sufficient, non-profit organization with offices throughout the State of Florida, Alabama and Georgia. At FFCFC, our mission is to drive economic development and job creation by helping small businesses access capital through the SBA 504 loan program. We are especially proud of our goal to increase lending assistance to minority, rural, and women-owned small businesses. FFCFC is a stable and growing non-profit organization, and we have a lot of pride in our achievements and in our mission. Our workplace is a smaller office environment, so you get to know everyone in the office (i.e. you won’t be “just a number”).

About This Opportunity: We are seeking a motivated and technically-skilled Business Systems Analyst (BSA) to join our IT team in Tallahassee, FL. The BSA plays a key role in developing and improving the systems that support our operations — including CRM enhancements, lending platforms, internal wikis, analytics dashboards, process automation, and AI-assisted workflows. The position combines technical understanding with business insight. The BSA works closely with departments across the company to understand their needs, design solutions, and help deliver systems that improve efficiency, data quality, and collaboration. The role also provides overlap and support for the IT team to ensure continuity and knowledge sharing across systems and infrastructure.

We are specifically looking for someone who: 

• Is passionate about improving how technology supports business operations
• Can understand both technical systems and business processes
• Is a "doer"... that is, someone who has the technical ability to actually build, configure, iterate, and implement system changes
• Is proactive, organized, and detail-oriented
• Communicates clearly with both technical and non-technical teams
• Enjoys solving problems creatively and practically
• Can manage multiple projects, priorities, and deadlines
• Thrives in a collaborative, team-focused environment
• Has a strong work ethic, sense of ownership, and eagerness to learn
• Lives in Tallahassee, FL (or is willing to relocate) and is available full-time, Monday – Friday, 8am – 5pm

If these qualities describe you, please read on! 

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Essential Functions for This Role:

• Collaborates with key stakeholders to analyze workflows and design technology-driven solutions
• Designs, configures, and enhances internal business systems (such as Zoho CRM), analytics dashboards, and knowledge bases
• Supports and leads system migration projects, including data mapping, testing, validation, and ensuring successful transition to new platforms
• Builds automations and integrations between applications using APIs or low-code tools
• Leads system enhancement projects through their full lifecycle — from requirements gathering and design to testing, deployment, and documentation
• Develops and executes test plans; coordinates User Acceptance Testing (UAT) to ensure system changes meet requirements
• Works with data owners and IT to ensure data integrity, accuracy, and compliance with company and industry standards
• Supports data reporting and analytics, creating dashboards and visualizations to aid decision-making
• Supports company security and compliance efforts for business systems and data management
• Coordinates with external vendors and developers for system enhancements, migrations, or integrations
• Develops and delivers training materials, documentation, and support resources for system users
• Helps lead company initiatives for automation (RPA), AI integration, and business intelligence
• Provides added support to the IT team, contributing to infrastructure projects and general technology operations

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Mandatory Requirements:

• 3–5 years of relevant experience in IT, business systems, or software-related roles
• Administration and enhancement of a CRM or similar enterprise applications
• Strong Microsoft 365 skills, including data handling in Excel / BI Applications
• Professional experience supporting or improving business systems
• Understanding of data integrity, change control, and documentation practices
• Basic knowledge workflow automations and generative/agentive AI
• Availability to work full-time Monday - Friday, 8am - 5pm, in our Tallahassee, FL office
• Already live in the Tallahassee, FL area or are willing to relocate (especially if you have ties to the area)
• Can pass a rigorous criminal background check

Preferred Experience:

• Associate or Bachelor’s degree in Information Technology (IT), Management Information Systems (MIS), Business, or related field
• Microsoft 365 system administration
• Direct experience with the Zoho ecosystem (CRM, Analytics, Flow, Creator)
• Familiarity with analytics and dashboarding tools (Zoho Analytics, Power BI, Tableau)
• Exposure to RPA platforms (UiPath, Power Automate RPA, Automation Anywhere)
• Experience with AI-assisted workflows or integrations
• Hands-on participation in system migrations (data mapping, testing, validation)
• Experience with APIs, REST integrations, or webhooks
• Experience with documentation systems (Wiki.js, Confluence, Notion)

Even if you don't meet all of the requirements listed above, we still recommend that you apply. We will look at each applicant holistically instead of simply looking at how many boxes they check.

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Here at FFCFC, we understand that highly satisfied employees are key to a thriving business. This is why we offer:

• Annual salary commensurate with experience (note that we will discuss your salary expectations very early in the application process)
• A workplace culture that supports collaboration, teamwork, training, and professional growth
• A tight team environment where you get to know all of your colleagues
• Health insurance through Capital Health Plan (100% employer paid for the employee, partial coverage for family)
• Dental insurance that is 100% employer-paid
• Optional vision insurance
• Life and long-term disability insurance (100% employer paid)
• Voluntary flexible spending account (FSA)
• Simple IRA contributions by employer based on the organization's performance
• 12 vacation days and 10 sick days accrued each year
• Seven (7) paid holidays each year

If you think you’d be a good fit, we’d love to see you apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are ADA compliant and an E-verify employer.